Moa Longkumer Email & Phone Number

Kalimpong, West Bengal, India

Business Development - Helped a start-up, Tech Hill a Virtual Staffing company, they offered therole as a co-founder. Searched for clients, and helped with recruitment and onboarding, payrolland other operational tasks to ensure the smooth running of the company.Customer Service and Lead Generation - Handled irate customers and other escalations.Maintained Service Level Agreement, managed call flow, breaks and build up plans to increaseCustomer Satisfaction. Cold-called business's to port their existing number.Web Design - https://www.himalayangardens.com/ (Ecommerce Website UK.https://www.alimaworld.com/ - https://www.ststephensschoolkpg.in/ - www.tribalprojects.io/https://www.twinspeakhomestay.com/ - https://www.gracechildrencare.org/Virtual Admin - Handled daily tasks like sending emails, researching on Linkedin, twitter,Instagram. Made posters to keep the social media up to date. Researched on topics.

Kalimpong, West Bengal, India

Right from the beginning, which includes the name, the theme and everything else involved inrunning a café. Menu up-gradation, Hiring, staff motivation, customer satisfaction, inventory,service etcIn Tripadvisor, Google and other Restaurant rating websites we fluctuate between the top 2places to eat at.The café has been mentioned in Lonely Planet and are also listed in the Top 50 travel Cafes tovisit in India by a Travel company.https://www.holidify.com/blog/travel-cafe/ (We are at number 17)https://www.tripadvisor.in/Restaurants-g503707-Kalimpong_Kalimpong_District_West_Bengal.htmlWe also had bicyles and Motorcyles on Rental and arranged guided motorcycle tours

Bengaluru, Karnataka, India

• Host weekly meeting with the Chat Content Writers.• Co-ordinate bi-weekly meeting with the Editor.• Forecast customer satisfaction and Content usage.• Create reports on Usage, Usefulness and Customer Satisfaction.• Approve Technical Content and Soft Skill Content for Chat Agents.• Proofread and edit content sent by writers.• Check content for technical accuracy, grammar, spelling, format and post Content.• Maintain logical content structures.• Maintain a HP Intranet Web site for the agents.• Process the Content Feedbacks.• Assisted in creating a Logic Flow for agents to troubleshoot issues.• Co-ordinated the Content Usage Pilot.• Created training material for Knowledge Base Search Options, Writing Guidelines for the Chat Content Writers, quality Legend for the Chat Content Writers.• Was a part of the Content Tool Migration Team.• e-Assisted Content Administration Methodologies and Reporting