Moaaz Mady Email and Phone Number
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I have over 18 years’ experiences in background includes (E-GOV, Banking, ERP, Telecommunications, Billing, CRM and Service Operations).I have started my career from 2003 in software development for Enterprise Business at ITI, Raya Integration, HP, Raqmiyat Dubai and TE Data. I gained Technical experience in most Java and Oracle technologies such as Struts, Hibernate, JSP, Servlets, Oracle PL/SQL development, and more. I worked in many phases of the project life cycle.Starting from 2013, I managed the team of IT Billing Operations Function then IT Service Delivery in TE Data where I applied what I learned about ITIL, Service Operations, Continual Service Improvement, and Project & Operation management.Then my team expanded to manage an existing IT Application Support team and transform their processes to improve support quality, applying ITIL standards.I have a real success story which can be shared with you to show how we implemented standards of Service Ownership and Service Continual improvement, weekly Dashboard, and many ITIL and Project Management standards to create a role model service delivery operation.Currently I am the Best Place to Manage Technical application support; through my role I’m responsible for creating an employee friendly environment to support employee development and engagement.Through this experience, I highlighted my problem solving, Operation Management, Decision Making skills, as well as teamwork, people management, and communication & documentation abilities.Get in touch at my email: moaaz.mady@gmail.com
Telecom Egypt
View- Website:
- telecomegypt.com.eg
- Employees:
- 5612
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It Service Delivery Section HeadTelecom Egypt Jul 2017 - PresentGiza Governorate, Egypt• Directly manage IT Application Support team, beside IT Billing Ops team to ensure maximum operational efficiency and consistency of Core business & Internal systems.• Implement, execute and enhance the policies, standards, processes and procedures for the day to day operations of the Service Delivery support functions that include Incident, Problem, Request, Event and Change Management.• Contribute as a main stakeholder in major CRM & Order Management projects through ensuring functional requirements’ provisioning and their tight link to business requirements.• Assume responsibility for timely and accurate business-related IT service delivery operations according to the set guidelines and SLAs, while generating, maintaining and distributing all required reports and dashboards that ensures quality of services and incurred operational cost. • Contributed in business transformation process and provided training of the feature of the new customized Microsoft Dynamics CRM application.• Validating the billing side of the data migration for the customized Microsoft Dynamics CRM Project.• Managing Application support team to provide excellence support to business internal systems such as billing, CRM, Mediation systems.
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It Service Delivery SupervisorTelecom Egypt Jul 2016 - Jun 2017Smart Village• Oversee & responsible of IT operations by instilling Service Delivery concept & execution for related systems in scope from raising business requests to their completion and validation in an accurate and timely manner with proper design and configuration from End-2-End perspective i.e. bill cycles, payment channels, customer disputes and reconciliations & IT and Business services. • Directly manage IT Billing Ops, & Service Assurance teams to ensure maximum operational efficiency and consistency of Service Standards accordance with business agreements, existing rules and processes.• Responsible for the on-going review of operational risks inherent in operations and implementation of procedures to close and/or mitigate these risks• Focal point for all service related matters as well as being access point for non-service related issues
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It Billing Operations SupervisorTe Data Jun 2013 - Jun 2016Giza Governorate, Egypt• Directly manage IT Billing Ops team to ensure maximum operational efficiency and consistency of Enterprise, Corporate and distributers bill cycle operations.• Responsible for the on-going review of operational risks inherent in operations and implementation of procedures to close and/or mitigate these risks• Oversee the End-2-End processes for all systems from raising the request to run the bill cycle to its completion and validation in an accurate and timely manner. • Ensure and validate, with the business team, the development of the relevant Change Requests (CRs) which are deemed critical to the Bill Cycle with the proper follow up till production deployment.• Cooperate with the Enterprise and Consumer Business Units to promote ‘best practice’ processes and a streamline work organization to create the optimal foundation to build efficient billing services operations.• Responsible for a timely basis accurate service reporting/dashboard for each managed services.Honored Best Employee Award in 2015.Honored The harmonica team in 2014. -
Senior Bss DeveloperTe Data Oct 2010 - Jun 2013Egypt- operating, managing, maintaining, configuring, customizing (as needed) and administrating the information systems the company uses to run its business [Business Support Systems (BSS)].- Performing software development tasks like high-level designing software applications/systems and inbound/outbound integration with other systems (internal/third-party). The tasks require utilizing the suitable programming languages and tools. Software development tasks span a wide range of technologies including but not limited to web applications, enterprise applications, database development, Service-oriented Architecture (SOA), etc.- handling of business support requests on the owned information systems which may require starting small or large projects.- application of configuration or code changes to the systems to cope with business process changes.
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Freelance Software DeveloperKheprat Apr 2009 - Oct 2010EgyptProjects:DALELY Management System (DMS)Abstract: The system aims to automate the Sales, CRM, Contracts, Billing, and payment process, and monitor all these activities in DALELY using Daily and on demand reports and alarms.Used Technologies: java web and Business technologies (Struts, Tiles, JSP, Java scripts, Hibernate, Jasper Report, and IREPORT) using NETBEANS 6.5.1, with Oracle XE 10g as Data Base, and JBOSS as Application Server.Contributions: I got involved in all project life cycle including: communicating with customer to get requirements, analysis of business problems, participating in design phase for both Database and system architecture, developing and implementing of in most project modules, with leading a small team of 2 developers , testing and deployment in client side, and finally maintaining and supporting this deployed software. -
Senior Software DeveloperRaqmiyat Dec 2007 - Apr 2009Dubai, United Arab EmiratesGEMS Self Service (GSS)Abstract: The system aims to enable BENHIDI's employees from making his HR personal stuffs (leave request – early out/late in request – duty resumption request – internet request – leave balance – employee profile - …etc). This project is integrated with GEMS HR module as a backend systemUsed Technologies: java web and business technologies (Struts, Tiles, JSP, Java scripts, and JDBC) using NETBEANS 6.0.1, with Oracle 10g as Database, and JBOSS as Application Server.Contributions: System design, design documentation, developing and implementing most project modules.Clients: BinHendi.Garment Export Management System -Enterprise Resource Planning (GEMS ERP)Abstract: GEMS ERP is a business management system that means to integrate all facets of the business, including merchandising, production planning, inventory control, manufacturing, logistics, finance and HR into a single coherent system.Used Technologies: Oracle PL-SQL, JSP, Servlets, JDBC with Oracle 10g as Database, and JBOSS as Application Server.Contributions: • Customizing most modules screens and reports to justify the needs and requirements of customer specially HR module, Payroll module, accounting module …etc.• System Support for BinHendi and AALMIR groups.Clients: BinHendi, AAL MIR, AVIS, TURNER. -
Information AssociateHp Apr 2005 - Sep 2007Cairo Governorate, Egypt -
J2Ee DeveloperRaya Integration Aug 2004 - Apr 2005I worked in EAB project (Egyptian American Bank), and AWB (Al Watani Bank) Developing and Deploying MW professional services which integrate the core Banking system to different clients (IVR, mobile, internet, CRM …etc). EAB IVR call 19191Technologies: Oracle JDeveloper 10g, EJB, Servlets, JSP, XML, Oracle 10g database, Oracle 10g Application Server.
Moaaz Mady Skills
Moaaz Mady Education Details
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Itmea88% -
Information Technology Institute Iti ( Www.Iti.Gov.Eg)System Development
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RitiProject Management
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Chemical Engineering
Frequently Asked Questions about Moaaz Mady
What company does Moaaz Mady work for?
Moaaz Mady works for Telecom Egypt
What is Moaaz Mady's role at the current company?
Moaaz Mady's current role is IT Service Delivery Section Head.
What is Moaaz Mady's email address?
Moaaz Mady's email address is mo****@****ail.com
What is Moaaz Mady's direct phone number?
Moaaz Mady's direct phone number is +2010280*****
What schools did Moaaz Mady attend?
Moaaz Mady attended Itmea, Information Technology Institute Iti ( Www.iti.gov.eg), Riti, Cairo University.
What skills is Moaaz Mady known for?
Moaaz Mady has skills like Oracle, Hibernate, Databases, Java Enterprise Edition, Jsp, Servlets, Xml, Team Leadership, Struts, Jboss Application Server, Java, Pl/sql.
Who are Moaaz Mady's colleagues?
Moaaz Mady's colleagues are Mohamed Tarek Hosny, Mohamed Tharwat, Hossam El Amir, Mustafa Soliman, Shereen Matar, Star 1, Mariem Elsayed.
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