Senior Technical Support with 5 years’ experience in:- Install, configure, upgrade, and relocate PC hardware, software, and print devices.- Configure and install thin client. - Experience in providing support to 130 Users via Email or phone.- Excellent Knowledge about Windows 10 - 11, Office 2016 – O365 problem solving.- Excellent Knowledge about PC hardware and software troubleshooting and problem solving.- Excellent Knowledge about FortiGate Firewall, VPN, creating security profiles, policies, services, monitoring network, assign addresses for devices and tracking logs.- Creating Users, permissions, and policies in Active Directory.- Experience in configuring Cisco switches and IP-phones.- Experience in Kaspersky security center: creating profiles and tasks, manage devices control, web control, etc.- Experience in Office 365 Exchange online..- Experience in VMware, Creating and Managing machines.- Ensure all issues are properly logged with Syslog- Document technical knowledge and solutions.- Preparing conference rooms for meetings with the latest technologies.- Identify potential suppliers based on project requirements, Negotiate contracts, terms, and deadlines with vendors and suppliers to get the best prices.