Muhannad Abbas, Pmp, Csm Email & Phone Number

San Diego County, California, United States

San Diego County, California, United States

Supported system enhancement and upgrade activities, including the implementation of new modules and functionalities, and provided general training to enhance system efficiency and user competency.As an integral member of the Business Systems team, collaborated with business unit leaders to gather and document requirements, develop user test plans, and produce project-related documentation.Administered, configured, and designed both routine and complex solutions for major technology… Show more Supported system enhancement and upgrade activities, including the implementation of new modules and functionalities, and provided general training to enhance system efficiency and user competency.As an integral member of the Business Systems team, collaborated with business unit leaders to gather and document requirements, develop user test plans, and produce project-related documentation.Administered, configured, and designed both routine and complex solutions for major technology platforms including Workday and ServiceNow, ensuring optimal performance and user satisfaction.Triage technical issues and provided technical application support for Workday and ServiceNow, including both on-premise hosted and SaaS solutions, enhancing system reliability and user experience.Acted as a key member of the vendor selection team, assisting IT and internal partners in selecting and validating third-party vendors, ensuring the successful implementation of technological solutions.Adhered to internal processes for project approval, delivery, tracking, and reporting, ensuring projects met defined timelines and objectives.Proactively escalated issues that could impact project deliverables, facilitating timely resolutions and maintaining project continuity.Ensured project compliance with various regulatory requirements, including Sarbanes-Oxley and the Sunshine Act, maintaining high standards of corporate governance and regulatory compliance. Show less

San Diego, California, United States

Collaborated closely with internal and external stakeholders to proactively identify and address performance, financial, or operational issues, ensuring organizational objectives were met.Leveraged management experience to oversee the entire lifecycle of an ERP system (PeopleSoft) from initial concept through deployment to end-of-life, ensuring seamless integration and user adoption.Demonstrated strong communication skills in articulating requirements and logic design to technical… Show more Collaborated closely with internal and external stakeholders to proactively identify and address performance, financial, or operational issues, ensuring organizational objectives were met.Leveraged management experience to oversee the entire lifecycle of an ERP system (PeopleSoft) from initial concept through deployment to end-of-life, ensuring seamless integration and user adoption.Demonstrated strong communication skills in articulating requirements and logic design to technical teams, ensuring deliverables met established requirements and validated against benchmarks.Engaged with a broad internal supply chain, including engineering, marketing, training, and offshore delivery teams, to streamline processes and enhance product delivery.Developed customer-facing materials, including marketing collateral, training documentation, PowerPoint presentations, and announcements, improving client engagement and information dissemination.Designed and facilitated training sessions and workshops focused on process areas and associated technologies, collaborating closely with training resources to enhance user competencies and system utilization.Maintained the ability to follow technical project discussions with ease, bringing analytical insights that supported strategic decision-making.Conducted detailed business analyses, identifying problems, anticipating requirements, uncovering areas for improvement, and highlighting potential risks and concerns, driving forward organizational improvements. Show less

Master Of Computer Applications - Omcsc, Computer Science

Activities and Societies: Graduated in the OMSCS Program - Computing Systems

Bachelor Of Information Technology, Computer Science, 3.6

Associate'S Degree, Information Technology, 3.8