System Analyst
CurrentSupport for the following systems: Linx POS, Linx POS Manager, and Linx ERP.Synchronizers: Linx ETL and DataSync.Promo, Mobile, OMS, Analytics, and Reshop systems.Providing remote support to clients through cases opened via phone, chat, and web support.Performing documentation, analysis, and problem resolution.Applying fixes provided by the R&D team (version updates, correction of management reports, and fixing system errors and bugs).Working with NF-e, NFC-e, and CF-e S@T to correct data, analyze rejections with SEFAZ, and identify possible errors in tax calculations (ICMS, IPI, PIS, and COFINS).Working with SQL Server (SELECT, UPDATE, INSERT, and JOINS) in-store/back office.Analyzing TRIGGERS, PROCEDURES, VIEWS, and FUNCTIONS via Trace.Handling the opening and closing of cases via Salesforce.