Moacyr Basto Email & Phone Number

Coquitlam, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Canadá

Managed the vision, purpose, and tactics of the Company's projects, initiatives, and priorities. Supported projects throughout their entire life cycle.Led markets to achieve business operations KPIs. Managed employee performance, while making sure they had all the tools, and clear expectations to achieve their goals. Developed and led rollout and execution of company-wide field tools, processes, and strategiesMonitored and supported employee compliance with both internal and partner-specific policies and processes.

Toronto, Ontario, Canadá

Designed the installation of residential services curtailed to the needs of every customer. ( ie. Security systems, Smart Home, Internet, etc ) Provided in-person and remote training to ensure the best experience with new technology. Adapted the content and the format for the trainee.Managed several accounts without decreasing the quality of service provided. Remote IT support for customers with all different levels of knowledge.

Toronto E Região, Canadá

Expanded company’s customer base with B2B sales, from the marketing to the contract signing.Leveraged my knowledge in Spanish, Portuguese and English to increase sales and customer base by 7.4% month over month Advised business accounts with their creation of financial planning. Ensured partners received the best cost savings on their monthly bills.

Recife E Região, Brasil

Managed multiple projects of different sizes and life cycles. Developing customized systematic solutions, including staff SOP’s.Supported with IT remote to ensure the best experience with the company solutions and services. Achieved the highest level of appreciation for long-term account retention.Developed business requirements and collaborated with cross-functional partners to develop and launch enhancements. Managed partnerships with multiple companies.Led testing efforts for eCommerce features & functionality; responsible for the business's digital presence.

Recife E Região, Brasil

Operational manager that controlled supply chain, scheduling planning, people-management and training. Managed end to end project life-cycle. This included the design to the implementation, while working in collaboration with multiple internal teams.Responsible for all financial, investment planning and bookkeeping for the restaurant.Created and launched a fully connected business format. Managed marketing activities which included ensuring high rates of market penetration, by leveraging Facebook, Instagram and Google Ads.

São Paulo E Região, Brasil

Analysing, recording and reporting dataB2b SellingMarketing

Recife E Região, Brasil

Hiring and trainingFinancial ManagingMarketing

Diploma Of Education, International Business

Diploma, Customer Service

Certificate, Entrepreurship

College, Natural Resource Economics

Bachelor Of Engineering - Be, Engineering, (In Process)