Molly Adams
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Molly Adams Email & Phone Number

Director of Client Support at CareerBuilder
Location: Suwanee, Georgia, United States 10 work roles
2 work emails found @careerbuilder.com LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

Contact Signals · 2 work emails

Work email m****@careerbuilder.com
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Current company
CareerBuilder
Role
Director of Client Support
Location
Suwanee, Georgia, United States
Company size
2560 employees

Who is Molly Adams? Overview

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Quick answer

Molly Adams is listed as Director of Client Support at CareerBuilder, a company with 2560 employees, based in Suwanee, Georgia, United States. AeroLeads shows a work email signal at careerbuilder.com and a matched LinkedIn profile for Molly Adams.

Molly Adams previously worked as Director Support and Operations at Careerbuilder and Director of Global Support at Careerbuilder.

Company email context

Email format at CareerBuilder

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{first}.{last}@careerbuilder.com
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AeroLeads found 2 current-domain work email signals for Molly Adams. Compare company email patterns before reaching out.

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Profile bio

About Molly Adams

Molly Adams is a Director of Client Support at CareerBuilder. She possess expertise in crm, management, account management, salesforce.com, recruiting and 31 more skills. Colleagues describe her as "I worked w/ Molly when I first became a recruiter & her knowledge & professionalism were of extreme value to me in my learning. Anytime I had any questions or needs, Molly was always available w/ a positive attitude ready to help!" and "Molly was one of my favorite MM Account Managers at CareerBuilder.com! Molly worked hard with every account we shared, and it showed. Because of her can do approach, great personality and communication skills, we were able to meet with clients, and regardless of how difficult the situation, we were able to bring them answers and solutions. I never left a meeting with Molly where I felt like the client wasn't completely satisfied with an issue. Molly would be great for an… Show more"

Listed skills include Crm, Management, Account Management, Salesforce.Com, and 32 others.

Current workplace

Molly Adams's current company

Company context helps verify the profile and gives searchers a useful next step.

CareerBuilder
Careerbuilder
Director of Client Support
chicago, illinois, united states
Website
careerbuilder.com
Employees
2560
AeroLeads page
Company profile
View company profile Email format
10 roles

Molly Adams work experience

A career timeline built from the work history available for this profile.

Director Support And Operations

Current
Careerbuilder
  • Manage 117 FTEs globally in Customer Support, Implementation, and Operations.
  • Oversee centralized Customer/GTM Operations team, handling GTM strategy, customer communication, and training and quality assurance programs.
  • Streamlined sales operations, improving territory planning and CRM utilization.
May 2023 - Present

Director Of Global Support

Current
Careerbuilder
  • GLOBAL CLIENT SUPPORT — Careerbuilder April 2021 - Present
  • Led multi-disciplinary team of 100+ employees across North America, EMEA, and APAC regions, including Customer Support, Custom Implementation, and Client Lifecycle Operations
  • 2 tier Customer Support team responsible for all B2B and B2C product support across media and software
  • Focus centered on operational efficiency, critical business process documentation, KPI tracking, and agent development
  • Multi-lingual support in 5 languages and spanning 3 continents EMEA APAC and N. America
  • Approximately 50,000 customer interactions a year across phone email and chat channels
Apr 2021 - Present

Sr. Manager,Premier Support

Careerbuilder
  • Leader over the company’s Broadbean Support and Premier Support departments. Responsible for the development, management, and implementation of the strategic plan to provide support for these products across multiple.
  • Responsible for defining, developing and standardizing all processes for Broadbean support
  • Expanded Premium support team to 7 agents responsible for $43 million in revenue with a 100% retention rate
  • Conducted research and benchmark data for Paid Support operational model
  • Created and developed all premium service offerings to meet customers’ evolving needs.
  • Worked with product and technology leaders as a customer advocate to help prioritize issue resolution and the product roadmap
Jan 2016 - Mar 2018

Manager, Support

Careerbuilder.Com
  • Balanced driving KPIs, team management, project pull through and department marketing. Demonstrated ability to influence and mentor peers and team members to drive change in the department as well as throughout the.
  • Responsible for 15 agents on level 2 support
  • Helped transition the department from advertising to SaaS by re-organizing the department into separate support and success tiers
  • Oversaw development of technical support team including development of roles, responsibilities and training programs
  • Responsible for MBO creation, coaching and agent development
  • Assisted with the workflow creation and launch of our CRM structure in Salesforce
Oct 2014 - Jan 2016

Manager, Client Advocacy-Healthcare

Careerbuilder.Com
  • Led team of 14 specialists performing post-sales support for our Healthcare business. The team performed a mix of proactive/reactive activities including training issue resolution and improving ROI
  • Provided impactful data reporting back to sales leadership on client interactions
  • Coached agents to ensure maximum performance
  • Ensured metric standards were met for service level, customer satisfaction (NPS) and quality.
  • Implemented quarterly bonus objectives that set metric goals for client advocates
  • Completed quarterly reviews for each employee to summarize employee performance and determine bonus payout
Nov 2013 - Oct 2014

Manager, Client Success- Talent Network

Careerbuilder
  • Oversaw a team of 8 that were responsible for the full lifecycle support of Talent Network product and $70 million in revenue
  • Implemented new process to help increase scalability and reduced build time of product from 65 days to 16 on 200 contracts/month
  • Launched workflow in Teamtrack for new fulfillment process
  • Helped design dashboard to display key performance metrics
  • Worked with internal and external vendors to streamline process and reduce cost
  • Managed team of 8 which included 4 contractors
Nov 2012 - Oct 2013

Team Lead, Client Support

Careerbuilder
  • Provided weekly, monthly and quarterly analysis for trends in team’s performance metrics
  • Coached specialists on key metrics including NPS, Quality and Utilization.
  • Designed contests to motivate specialists and help boost key metrics
  • Lead department process improvement projects
  • Partnered with Operations Training team to develop new training and certification program for Client Support
  • Worked with marketing on the design of new support materials and user guides for the department
Oct 2011 - Nov 2012

Enterprise Account Manager

Careerbuilder
  • Managed and built customer relationships for over 500 accounts totaling over $7 Million
  • Provided in person and web conference customized trainings on consumer products to human resources and C-Level executives
  • Collected and analyzed data and created reports to assess optimization opportunities within accounts to improve ROI
  • Performed account audits to gauge account effectiveness and execute strategic plan
  • Acted as liaison for communication between technology, marketing, client and sales
  • Ensured clients knew how to capitalize on investments by utilizing CRM system
Feb 2008 - Nov 2011

Inside Account Executive

Careerbuilder.Com
  • Contacted new and existing customers to discuss human capital needs.
  • Helped quantify impact of hiring for prospective clients in terms of cost per hire.
  • Created overall custom solution based on analyses of customers' hiring needs and Industry specialization.
  • Regular phone conferences/presentations with executives at regional and corporate levels
  • Negotiated prices and terms of sales and service agreements.
  • Maintained customer records, using automated CRM system
Aug 2007 - Mar 2008
Team & coworkers

Colleagues at CareerBuilder

Other employees you can reach at careerbuilder.com. View company contacts for 2560 employees →

CL Chantel Long Chantel Long Colleague at Careerbuilder Scottsdale, Arizona, United States, United States View → SM Suzanne Marsiglio Suzanne Marsiglio Colleague at Careerbuilder Greater Chicago Area, United States View → GC Gustavo Caminero Gustavo Caminero Colleague at Careerbuilder Glen Head, New York, United States, United States View → BK Brian Knight Brian Knight Colleague at Careerbuilder Scottsdale, Arizona, United States, United States View → AB Andrea Birchwood Andrea Birchwood Colleague at Careerbuilder Lawrenceville, Georgia, United States, United States View → CT Chris Thelwell Chris Thelwell Colleague at Careerbuilder Chandler, Arizona, United States, United States View → KH Kristin Howard Kristin Howard Colleague at Careerbuilder Greater Chicago Area, United States View → RV Roy Van Beek Roy Van Beek Colleague at Careerbuilder Amsterdam, North Holland, Netherlands, Netherlands View → JM Joshua Morey Joshua Morey Colleague at Careerbuilder Westfield, Indiana, United States, United States View → NJ Neil Jardeleza Neil Jardeleza Colleague at Careerbuilder Des Plaines, Illinois, United States, United States View →
FAQ

Frequently asked questions about Molly Adams

Quick answers generated from the profile data available on this page.

What company does Molly Adams work for?

Molly Adams works for CareerBuilder.

What is Molly Adams's role at CareerBuilder?

Molly Adams is listed as Director of Client Support at CareerBuilder.

What is Molly Adams's email address?

AeroLeads has found 2 work email signals at @careerbuilder.com for Molly Adams at CareerBuilder.

Where is Molly Adams based?

Molly Adams is based in Suwanee, Georgia, United States while working with CareerBuilder.

What companies has Molly Adams worked for?

Molly Adams has worked for Careerbuilder, Novologic, Inc., and Careerbuilder.Com.

Who are Molly Adams's colleagues at CareerBuilder?

Molly Adams's colleagues at CareerBuilder include Chantel Long, Suzanne Marsiglio, Gustavo Caminero, Brian Knight, and Andrea Birchwood.

How can I contact Molly Adams?

You can use AeroLeads to view verified contact signals for Molly Adams at CareerBuilder, including work email, phone, and LinkedIn data when available.

What skills is Molly Adams known for?

Molly Adams is listed with skills including Crm, Management, Account Management, Salesforce.Com, Recruiting, Enterprise Software, Customer Service, and Social Media Marketing.

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