Houssam M. Email & Phone Number

Cyprus

Contributed to the success of major Fintech, project management, Financial reporting, and accounting software platforms with Major Clients such as Banxway and MCN (part of IPG).• Managed client relationships, and traveled regularly to meet with clients to communicate and liaise with them to identify and define project requirements, scope, and objectives.• Reviewed software requirements, prepared Predev checklist, prepared test case scenarios, and conducted software FAT.• Oversee the QA process, allocate resources, define testing and communicate with stakeholders.• Prepared comprehensive reports on testing outcomes, offering stakeholders valuable insights into project success metrics• Ensured evolving alignment with clients' needs throughout project lifecycles.• Assigned project tasks to relevant parties and checked in for status updates.• Tracked project progress and reported it to stakeholders.• Developed and wrote user stories for project management, Accounting and Banking software platforms• Worked closely with the stakeholders and development team to ensure that the user stories were accurate and achievable.• Used Balsamiq to create wireframes and prototypes that were used to validate the user stories with stakeholders• Conducted project reporting sessions with clients, presenting progress, milestones, and outcomes in a clear and impactful manner.• Manage and prioritize the product backlog

Beirut, Lebanon

• Contributed to the success of major projects with reputable global companies (Pearson, McGraw Hilll, Cambridge for the UAE, KSA and Qatar ministries of education.) by planning, time estimation, dealing with conflicting priorities and implementing project management methodologies. to ensure optimum performance.• Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques. • Developed the hiring criteria and interview process for the design team and hired 20 designers• Coordinated activities between different departments (Translation, Design, QA and software developers) to ensure projects are delivered at the best quality on deadlines.• Deployed resources and team size according to project time span and skills set.• Analyzed and improved business processes to optimize and meet projects’ quality standards.• Create and maintain comprehensive project documentation• Provide client support and handle client communications effectively.

Beirut, Lebanon

• Supervised 3 teams of 14 designers producing educational, age-appropriate e-pubs as part of a larger production pipeline specialized in e-learning curriculums, assigned daily tasks, and ensured that production processes are followed as documented in the project schedules• Developed and delivered training as required

Luxembourg

• Prepared designs and artwork for online posting (Facebook, Instagram and LinkedIn).• Developed, Conducted and analyzed market/audience research.• Collaborated with coworkers to overview & boost the organization's performance and come up with ideas to enhance work-flow.

Lebanon

• Created designs and generated concepts for projects in Europe and the Arab World; Schindler Switzerland, Acid- KSA, -Oger France.• Manage the execution and completion of the defined project plan through effectively coordinating people and resources.• Followed-up with 3-years-abandoned error in a machine and saved 12000$ annually.• Ended malpractices which saved wasted expenses.• Redesigned lost database for 3 major foreign projects, negotiated and successfully convinced the prominent customer in adopting the new scheme.• Worked closely with the management to set marketing plans, promote sales opportunities, analyze market needs, and improve work efficiency.• Closely managed customers’ relationships and ensured their satisfaction.

Lebanon

• Saved time; by implementing automated Photoshop scripts.• Took part of daily editorial meetings, and set time-scale work with co-workers.• Consistently met deadlines and received management’ and supervision heads’ recommendations for taking initiatives to improve work pace and quality.• Designed attractive pages’ layout that made the Contents easy to find and read.

Lebanon

• Assist in customers’ inquiries and complains.• Regularly achieved monthly Sale target.• Inventory management.

Master Of Business Administration - Mba

Bachelor Of Science - Bs