Established and managed a start up focused on open source technologies. My role is to lead in conjunction with the investors and company's strategy, supervise expenditures allocation, asses risks and make sure these risks are monitored, to ensure integrity of all assets and deliveries.

Manage the IT Infrastructure and SOA roadmap and responsible for the long term plans for design and implementation of the network and systems infrastructure and ensuring that the infrastructure is implemented in a secure and reliable manner and strategically plan, implement and review innovative changes to the IT Support unit and environment that proactively anticipate and satisfy customer service needsDeliver best in class infrastructure services to the Company and ensure systems smooth operations and availabilityOversee delivery of day-to-day IT infrastructure, including problem, change and escalation managementOversee the execution of infrastructure technology rollouts and ensure quality of delivery in a timely manner. Act as a conduit for vendor planning and business issuesResponsible for the definition of and accountable for the realization of KPIs for IT Infrastructure and SOASpecify and ensure adherence to the requirements for the data center physical environmentOversee the resources management in terms of IDP definition & monitoring, leaves & trainings scheduling, work distribution & knowledge transfer planningConduct & attend managerial level meetings to give/understand directions, and perform follow ups. Ensure coordination with other teams & departments whenever neededManage the escalation and mitigation of risks within the IT Infrastructure/SOA environments and Identify persistent or recurring problems and recommend creative solutionsPlan and manage the yearly budget on department levelMentor and coach staff on performance and career progressionLearn, understand, and ensure adherence to Security & Quality standards

Enterprise service requests and application support, top to bottom solution architect, working in conjunction with marketing campaigns/concepts/new ideas, requirement gathering and implementation in-house or through vendor, system integration. Managing a team of two (outsourced) for implementation.

Worked on automating the full cycle of service requests, define and populate KPI’s, capturing offline processes, centralizing reporting, dashboards and building analytical data models. capacity planning, release management,

Enterprise service requests and application support, top to bottom solution architect, working in conjunction with marketing campaigns/concepts/new ideas, requirement gathering and implementation in-house or through vendor, system integration.

Enterprise service requests and application support, supporting in-house modules, implementing new concepts/campaigns, system integrations, documentation and UAT.

System operator, billing cycles, processes management/automation, backup and restore operations, first line support, troubleshooting systems/services/applications.