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Moamen Hossam is listed as Team Manager at HSBC Retail Banking and Wealth Management based in Cairo, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Moamen Hossam.
Moamen Hossam previously worked as Operation Team Manager at Hsbc Retail Banking And Wealth Management and RFI Centralisation Analyst MENA at Hsbc Retail Banking And Wealth Management. Moamen Hossam holds Bachelor'S Degree, Commerce, Accounting Department, Good from • Ain Shams University.
Experienced Operations Team Manager with a demonstrated history of working in the financial services industry. Skilled in Banking, Team Building, Management, Teamwork, and Team Management. Strong support professional with a Good focused in Accounting and Business/Management.Certified in Data Analysis using the most current Data Analysis tools such as Power BI.
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Egypt
Responsible for the day-to-day supervision of a group of call center executives including work and attendance monitoring in accordance with organization policyEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.Identify performance related issues, develop an action plan for improvement.
- Calling customers to provide the requested information for the suspicious transactions by CDD team, FCC Team and Payment Team
- Handling wealth accounts calls, complaints and queries - As a senior agent I was assigned to multiple tasks and certified in Quality Mentoring analyst and sales Spoc- The second line for the team manager: handling the team, conducting coaching and mentoring quality calls
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Moamen Hossam is listed as Team Manager at HSBC Retail Banking and Wealth Management.
Moamen Hossam is based in Cairo, Egypt, Egypt.
Moamen Hossam has worked for Hsbc Retail Banking And Wealth Management and Etisal International Group.
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Moamen Hossam holds Bachelor'S Degree, Commerce, Accounting Department, Good from • Ain Shams University.
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