1. Strategic Planning and Execution- Develop and implement the company's strategic vision and direction.- Create and manage long-term business strategies to achieve company objectives2. Operational Management- Oversee daily operations to ensure efficiency and effectiveness.- Implement and improve logistics processes, including transportation,warehousing, and inventory management.- Ensure compliance with industry regulations and standards.3. Financial Management- Develop and manage the company's budget and financial plans.- Monitor financial performance and implement measures to improveprofitability.- Oversee financial reporting and ensure accuracy and compliance with legalrequirements.4. Leadership and Team Management- Provide leadership and guidance to senior management and staff.- Foster a positive and productive work environment.- Identify and develop key talent within the organization.5. Business Development- Identify new business opportunities and expand the company's client base.- Develop and maintain relationships with key clients, suppliers, andstakeholders.- Negotiate contracts and agreements to secure favorable terms for thecompany.6. Customer Satisfaction- Ensure high levels of customer satisfaction by maintaining service quality andreliability.- Address and resolve any customer issues or complaints in a timely manner.7. Innovation and Technology- Drive the adoption of new technologies and innovations to improve logisticsoperations.- Ensure the company's IT infrastructure supports business needs and enhancesefficiency.8. Risk Management- Identify potential risks to the business and develop mitigation strategies.- Ensure the company has robust contingency plans for various scenarios.9. Corporate Governance and Compliance- Ensure the company adheres to all legal, regulatory, and ethical standards.- Promote a culture of integrity and accountability within the organization.

- Automotive Service centers Management- Vehicles Maintenance facilities design and management - Maintenance Operations Design - Fleet Maintenance Management and Risk Assessment - Business Module Selection- Feasibility study

- Preparing annual budgets of the fleet and reports concerning the operation costs.- Set Strategy of Budget spending, Working models and Fleet brands selection.- Budget management of all items involved in the running of the workshops including staffing costs.- People management within the team including coaching, mentoring, change management training, recruitment, Manage out, Outsourcing, Performance management, and HC utilization. - Comprehensive Fleet database management. - Organize the teams so that all repairs are carried out to the highest standards and regular inspections are made of the teams overall workmanship and care including addressing any training needs. - Maintain valid licenses for the fleet and wider Management team so that the needs of the fleet can be met at all times and the vehicles can be fully utilized on profitable work for the company, in addition to manage all legal issues related to the fleet.- insuring that all fleet team adhere to the Health and Safety at Work Act and report any near miss in addition to conduct all training proposed By H&S team.- Minimize inefficiencies across all areas.- Maintain the stock system and ensure that any ordered parts are the best value for money available at the time they are needed. Stock levels are not above the pre-agreed limits.- Manage and maintain a balanced team to cover the workload and ensure adequate breakdowncover at all times outside the working day.- Purchasing appropriate vehicles and necessary equipment for business.- Organizing replacements and disposal of damaged or old vehicles.- Arrange insurance and its claims- Keep employees informed about their fleet programs and progress.- Planning employees career path and programs of developing thy skills- Team player and lead by example in line with our core values to increase motivation and create a sense of pride within the team

Managing a Largest Toyota Service center in Saudi the Middle East with the following rolls • Responsible for contributing to the achievement of revenue, profit, man-hour sales, GDI and increase customer retention through efficient distribution plans for the service operations, effective after sales marketing campaign and high operation productivity. • Supervises the service team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate employees to achieve peak productivity in a performance driven learning culture. • Direct center service teams to achieve pre-determine center operational targets by defining and preparing business plans to meet operation targets determined by the Center Management. • Identified the service operations manpower requirement and ensure that required number of qualified staff are placed and hired in the service operations to meet company productivity standards. • Monitor and evaluate the daily performance of the service teams to ensure that the centre business performances are met by taking corrective action in conjunction with the center management, whenever required. • Supporting the After Sales Marketing Department (GSO) by providing information on external market (competition/ customers/ suppliers) in his area of operations in order to have an effective after sales marketing campaigns.

1. Managing and coordinating all maintenance departments (body- paint-mechanical-electrical ….) 2. put periodical & preventive maintenance schedules and technicians assignment 3. arranging with other interactive department (sales-external projects-purchasing-finance…) in case of common business such as repairing employees cars or purchasing spare parts 4. arranging with purchasing department to supply any shortage in parts to spare parts store 5. follow up external work and outside repair with exterior affair officer 6. follow up insurance quotation and insurance claims with administration manager 7. investigate in case of any shortage in maintenance department 8. arrange with finance department to handle annual budget 9. testing and hiring new engineers and technicians 10. planning for long term development and expansions 11. follow up daily and monthly report about fleet status and its cost

First Technical Duties:1. leading & managing all workshop units (service engineers, technicians, electricians, body & trim …etc )2. organizing & distributing job orders to all workshop units 3. orienting reception to receive appropriate numbers of vehicles according to status inside workshop 4. orienting loading office to appropriate loading system which matching the status of incoming vehicles & outgoing vehicles (Buffering) 5. diagnosing & solving technical problems with service engineers & technicians 6. Writing & signing in final report of all vehicles finished or inside workshop 7. estimating working time of repairing (in case of undefined problems like checking wiring) 8. orienting warranty engineers to describe technical problems to the head office 9. testing comeback vehicles & analyzing reasons of comeback & solving it10. sending & receiving feedback of common problems to & from head office11. making quotation to accident vehicles Second Administration Duties: 1. measuring technicians productivity to estimate right incentive to every one2. purchasing necessary material, parts & tools as workshop, technicians or customers required 3. orienting service advisors to do right job in addition to correct thy misunderstanding in case if happened 4. interfere if necessary to solve any problem may happen between service advisors and customers 5. arranging directly with customers to send technicians to them when customers vehicles breakdown in the road 6. following up & orienting spare parts inventory control & inventory monitor to save necessary parts to customers & workshop & following up special orders with them7. managing technicians vacations & monitoring thy behavior & appearance8. receiving feedback from CRM & improving service & general performance according to customers complaint & suggestions

1. receiving customers vehicles and wrights all real problems in the job card 2. explaining new options and unknown option of new models to customers 3. give customers approximate estimate about all repair in addition to promise date 4. make booking for repair to customers in case of too much rush and arranging this with control room5. arranging for alternative vehicles to customers in case of repair under warranty according to General Motors alternative transportation program (ATP) policy6. supporting technicians in diagnosis and explaining in details customer complaint and complaint symptoms 7. follow up my all vehicles inside the workshop 8. calling customers in case of promise date delaying to apologies, in case of adding additional jobs or when getting approval to repair 9. testing vehicles after repair to make sure that all customer complaint is eliminated 10. explaining all repairs were done in the vehicle and describe all parts had been changed and arranging the discount 11. receiving feedback from CRM department and arrange to call customer once again to get 100% customer satisfaction in addition to absorb customer rage in case of comeback job12. make approximate estimation for repair accident vehicles body and paint

: 1- technical problems diagnosis & solve 2- workshop management, jobs scheduling & labors timeEstimating