Moataz Raef Email & Phone Number

I am a highly experienced and customer-focused professional with 4 years of experience as a customer care associate with Careem, the ride-hailing company. During my time with Careem, I have developed a deep understanding of customer needs and I am skilled in handling a high volume of customer inquiries, complaints, and requests in a fast-paced environment. My experience has allowed me to develop excellent communication skills and a strong ability to build relationships with customers and colleagues.Recently, I have had the opportunity to work with Requirements Traceability Matrix (RTM) at Careem. This has allowed me to trace customer requirements throughout the project lifecycle, ensuring that all requirements were met and accounted for. This experience has been both challenging and rewarding, and it has allowed me to expand my skill set and knowledge in the field of customer care.I am a quick learner, adaptable, and able to work well in a team. My attention to detail and problem-solving skills have allowed me to effectively manage customer issues and concerns. I am committed to continuous learning and improvement, and I thrive in dynamic and challenging environments. Overall, I am passionate about providing exceptional customer service and I am confident in my ability to make a positive impact on any team.

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  Cairo University

  Accounting And Finance