- Managing and deepening National merchant relationships, managing complex, key account portfolios- Demonstrating Amex’s value proposition to our merchants.- Monitoring health of merchant experience (e.g., processing, disputes, fraud). Handling financial information and using data to drive improvement.- Managing the negotiation process with clients from beginning to conclusion.- Proactive development of strategic business planning activities for National Merchant relationships and execute on initiatives to increase revenue and profitability.- Retain and expand client relationships through effective engagement with senior decision makers.- Navigate and coordinate key stakeholders within a matrix environment (Marketing, Risk, Legal, Compliance, Pricing, Finance and Client Management)- Understand specific client priorities through a consultative sales approach, identify mutually beneficial business opportunities and effectively explain and propose American Express analytics and insights solutions that will support client priorities.- Successfully negotiate business solutions and acceptance agreements - Provide thought leadership and present strategies and updates to senior management.

- Responsible for establishing mutually beneficial and lasting relationships with strategic regional merchants.- Manage and deepen merchant relationships driven by a strong motivation to increase satisfaction.- Understand all aspects of merchant’s business objectives including history, current goals and organizational drivers.- Demonstrate Amex’s value proposition with our merchants. - Drive profitable expansion of Amex payment acceptance with our merchants- Collaborate with internal partners on B2B spend initiatives and marketing programs- Use knowledge of the merchant and marketplace to develop strategic account plans- Negotiate contracts- Driving incremental and profitable discount revenue.- Expanding the number of locations accepting the Card and increasing merchant satisfaction.

• Manage and deepen merchant relationships in assigned portfolio to drive growth, retention and ensure merchant satisfaction. • Uncover opportunities for Charge Volume growth and drive expansion of Amex card acceptance with our merchants • Calculate financial savings from faster payments when cheque is converted to plastic • Share merchant-specific Customer Insight reports and explain Amex value proposition.• Communicate and execute pricing changes • Monitor health of merchant experience (e.g., processing, disputes, fraud) and handle escalated issues • Support annual compliance and regulatory activities • Understand and stay abreast of payment industry happenings, competitive insights and economic impact

• Manage and identify opportunities for growth.• Develop a profitable portfolio and provide a high level of customer service by actively undertaking business development activities • Demonstrate resourcefulness and creativity in developing financial proposals that meet the needs of the customer and Amex • Devote time and energy to cultivate relationships with Decision maker, influencers, and program administrator to promote Amex programs and services.• Build and maintain long and strong relationship with client, Main focus for growth, retention and profitability• Work side by side with client to help maximize control, drive savings and benefit employees.• Establish deep understanding of each client business needs.• Influence client decision by negotiating resolution and providing options.• Manage multiple tasks effectively – progresses work in parallel• Develops and leads negotiation strategy and understands the negotiating position of the counter parties.• Enhance client experience with Amex by providing excellent service and proper advice. • Preparing and deliver financial power point presentations, proposals, and business reviews.• Handel escalated issues and client exceptions. • Analyze and monitor client transactions to identify strengths , opportunities and weaknesses in each account

• Monitoring calls for Credit, Fraud, Authorization, and New Accounts.• Achieved Monitoring Target on a weekly basis to ensure ongoing quality and TL coaching tools.• Identifying quality gaps and recommends changes/improvements.• Ensuring that any system issues that affect call monitoring are reported quickly and accurately.• Working to improve results by partnering with TL’s and management in calibration sessions• Advising the leadership team of any issues that may improve their team’s results• Identifying and reporting areas of opportunity regarding compliance, in a timely manner.• Providing on-the-floor support as determined by call volumes.• Preparing and attending presentation of quality monitoring guidelines for new hires.

• Insure sales are done correctly by monitoring calls and approve or bounce sales.• Insure premium service by providing feedback to representative.• Send recommendation to Team leaders in order to improve sales and weak points of each representative.• Report to listening team leader with number of sales verified and number of bounced sales.• Meet a daily target of sales verification.• Monitor inbound and outbound calls and insure that customer understand enrolment.• Organize huddle Sessions for sales associates.• Translate and Prepare sales guidelines to improve sales and quality.

• Insure optimum service to existing client base by promptly and accurately responding to customer inquiries on complex & multiple problems.• Handle incoming call inquiries with sensitive recognizing both card member and merchant relationships. • Evaluate account status inquiries at point of contact by analyzing information and recommending solutions to the Card member, Meet or exceed business standards for quality and productivity• Perform financial adjustments and non-financial maintenance when necessary to ensure that customer and business expectations are met.

• Plane sales and Marketing tactics in support of corporate objectives.• Educate customers on services available, using relationship selling techniques• Respond to client inquiries and concerns• Handle any customer service exceptions• Provide excellent support for existing clients.• Responsible for acquiring new accounts, negotiate contracts.

• Identified customers’ needs and matched them with appropriate products and services• Educated customers on new products and services available, using relationship selling techniques• Used supporting material to respond to client inquiries and concerns• Handled any customer service exceptions• Verified and compiled data received from customers into a computerized database system

• Planned and executed sales tactics in support of corporate objectives, Marketing strategies and market research• Acquired and developed key accounts by introducing new products and implementing a training plan for clients’ staff. $1Million USD gross sales per year• Balanced and operated cash (gross $400K USD annually)• Responsible for wholesale buying: Coordinated between European suppliers and local clients• Responsible for quality control, problem solving and providing technical support• Provided excellent customer service and support to existing clients • Responsible for hiring, training and managing new employees