• Design and own end-to-end the Last-mile unit costs strategy to meet both commercial requirements and manage department budget.•Establishing delivery processes, streamline these processes and procedures to ensure each customer gets the same great experience.• Lead current Last-mile team and grow it further & Supervise to ensure that safety best practices are being followed while handling customer orders.• Manage, motivate, and support a Last-mile team within a time-sensitive and demanding operational environment, to ensure effective contribution in order to deliver team performance and productivity.• Monitoring Last-mile team performance against SLAs and KPIs success ratio.• Monitoring outsource delivery partners performance & Managing suppliers invoices.• Stores visit and in floor training with sales team.• Evaluate all aspects of Last-mile team performance and provide coaching or discipline as needed.• Provide operations staff with guidance and support to cope with volume growth.• Set Delivery zones, mapping & Reassign responsibilities based on change in volumes or geography.• Managing Customer Expectations, assess customer feedback and improve procedures according to ensure that great customer service is provided at all times.• Evaluate customer's experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer Service team to improve customer experience.• Creating Cost Effective Systems, ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience• Build partnerships with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. •Identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.

• Track and analyze last mile delivery requirements and plan for the needed resources to sustain targeted delivery performance at the lowest possible cost.• Monitoring Delivery performance against SLAs and KPIs for last mile, define the root cause for delivery deviancy and implement the corrective action.• Optimize Route planning to ensure efficient delivery routs.• Monitoring last mile expenses and manage department budget.• Monitoring Fleet cost.• Monitoring outsource delivery partners performance & Managing suppliers invoices.• Planning of manpower for the future needs and business evolve.• Support company management regarding future development plan.• Develop the communication with other department, to ensure highly efficient operation.• Hire, train, develop and appraise staff effectively.

• Accountable for the Delivery capacity of territory, to include resources i.e. people and vehicles as part of the supply chain capacity.• Accountable for minimizing the lead times for customer deliveries by securing the optimization of resources allocation and planning the same, ” Provide Next day delivery”.• Controlling the cost of running delivery customer deliveries, in order to achieve budget and work efficiently to reduce long-term costs.• Outsourcing management and (payment, daily evaluation, dedication as per contract).• Daily Complain analysis and provide preventing action to reduce complain, Resolve Quality concerns and customer complaints, “ Complain percentage below 0.5%”.• Monitor order management systems and routing systems to optimize routes and resolve outstanding order issues.• Identify scope of improvement and make strategies based on that by coordinating with all stakeholders within team.• Implement work processes and flows to ensure appropriate policies and procedures are followed. Accountable for feeder warehouses and their operations.• Commitment to safety policies and procedures and the ability to promote awareness.• Coach the delivery teams to safely handle Products to prevent even exchanges, and Establishes schedules and provides continual training to team members with an emphasis on safety and service.• Supervise Delivery team while they perform day-to-day job functions, “Successful delivery 95%”.• Delegate tasks and responsibilities to appropriate personnel.• Audit home visit for the home delivery team.• Team supervision (evaluation, training, attendance, appearance, investigation ,vacation )• DOA investigation and provide preventing action to reduce it.• Store visit and in floor training for white goods sales team.

• Ensure that all customers’ complaints are resolved daily with a high sense of urgency. • Ensure customers are greeted in a professional manner and are provided excellent customer service. • Monitor weekly sales and inventory performance reports and identify improvement opportunities • Communicate action plans for sales improvement • Ensure competitor pricing is checked and monitored through weekly price audits • Ensure hourly sales & services programs are in place• Ensure store atmosphere supports “Open door policy”. • Communicate Policies, procedure and corporate program to employees. • Oversee Selling Skills training to ensure proper training for salesmen • Provide Product Knowledge and Selling Skills training to sales team to ensure better service • Ensure all company training programs are implemented through the store. • Understand and explain the financial programs and sales programs to all relevant employees • Ensure any changes to company policy or procedure are communicated to the staff in timely manner.• Advise Store Manager of potential security risks and major shrink issues. • Ensure that the store environment is safe for employees and customers. • Ensure all store team maintain a professional code of conduct when dealing with customer • Ensure that staffing of all areas is maintained according to company standard. • Ensure understanding and compliance of all operational programs across all sections • Maximize corporate audit score and store reviews by constant monitoring of merchandise and operational program. • Access, input, retrieve and interpret information using applicable store computer system. • Ensure compliance with all policies and procedures.• Manage payroll hours and controllable expenses. • Make recommendations to Store Manager on how to leverage expenses, increase sales and maximize service • Ensure Communication Binders are maintained and updated within all Sections

• Ensure that store management demonstrates superior customer service.• Ensure customers’ complaints are resolved with sense of urgency.• Ensuring sales performance is maximized through optimum store set up across all sections as per the expected standards• Works alongside Sales Manager to ensure synergy between Operations and Sales Teams• Ensuring product availability is maximized and book stock kept accurate• Customer served effectively and efficiently at the POS• Ensure store atmosphere supports “Open door policy”• Provide supervision to the operations team, provide feedback and ensure employees are reviewed in timely manner.• Inform the operations team of performance expectations.• Communicate Policies, procedure and programs to employees.• Ensure all sales preparation tasks are completed before the store is open for business• Support company initiatives to achieve required Saudization levels within store• Ensure all relevant employees receive correct training to implement the required processes, procedures and service expectations• Ensure that all Supervisors are capable of training their respective teams• Ensure all required training is taking place with front and back of house Section Heads.• Understand and explain the financial programs and sales programs to employees.• Ensure changes to company policy or procedure are communicated to the staff in timely manner.Loss Prevention & Safety• Ensure adherence to all company directed programs.• Advise Store Manager of potential security risks and major shrink issues.• Ensure that the store environment is safe for employees and customers.• Detect common signs of shoplifting, theft and other security risks and promptly communicated to loss prevention• Comply with all Safety & Security procedures.• Ensure that the appropriate personal qualities of employees are in place throughout the store.• Ensure that a fair and consistent recruitment program in place to maintain store operational procedures

• Ensure that all section employees understand eXtra customer services philosophy. • Ensure all customer services issues within section are resolved in the same day. • Ensure customers are greeted in a professional manner and are provided excellent customer service. • Identify sales opportunities for respective section. • Create a sales culture within section through data analysis and team communication. • Take appropriate action to ensure that the section is maximizing sales of every item. • Ensure hourly sales & services programs are in place. • Analysis sales & services achievement according to budget and same store. • Ensure daily briefing is completed to the section team. • Ensure all store communication bulletin are briefed to the team and implemented. • Ensure section communication binder is maintained.• Understand and explain the financial programs, promotions activity and sales programs to employees. • Advise Store management of potential security risks and major shrink issues. • Comply with all Safety & Security procedures. • Ensure that the appropriate qualities of employees are in place using section zone map. • Ensure that staffing of all areas is maintained according to company standard. • Section setup instructions are implemented daily to required time scale as per store bulletin. • Daily opening & closing SOP deliver as per operations binder. • Plano gram & visual merchandizing displays maintained as per company guidelines. • Cycle count can effectively be completed within section. • Manage stock around seasonality of products, sales and services. • Ensure stock is protected through shrinkage management within section. • Ensuring daily receiving is available to customers on sales floor. • Ensuring the back room standards are maintained as per stock room principals. • Negative on hand corrected on daily bases. • Managing section payroll to budget. • Ability to follow Company Instruction

• Ensure the proper conservation, utilisation and profitability of the sections assets.• Follow the hygiene and safety rules of the store and local authorities. • Ensure the respective warehouses and sections are well kept and clean. • Ensure sufficient supply of goods, accurate labelling of items and correct pricing. • Guarantee a clear image of assortment, quality and discount in the section.• Respect and implement company approved planogram. • Motivate his team, treat them fairly and re-address their requirements. • Schedule team working hours & shifts, delegate appropriate responsibilities & monitor their appearance (uniforms, badges, cleanliness & absenteeism). • Control and optimize the section margin level, shrinkage and waste.• Ensure the proper application of Business Cycle/ standard Management in the section.• Ensure the stock level is according to the budget.• Control the supplier’s manpower that performs the role of merchandises/promoters. • Control stock carefully by monitoring purchase order and sales and re-stock according to customer's demand • Follow and report to the management of any discrepancy for correction and decision. • Make sure that display reflects the sales figures. • Plan and ensure the proper training to his team.• Perform and review performance appraisal twice a year.• Listen to customer needs and react rapidly to the requirements.

• Arranging bakery and pastry product in the shop and communicating with all types of customers.• Responsible for executing sales strategy to market company's products through order taking, store merchandising and managing goods return.• Follow up on sales leads • Work out sales quotations to meet customers’ needs and wants • Provide excellent customer service skills • Ensure Sales targets are achieve • Develop long term relationship with customers• Understand and meet customer needs and requirements• Ensure total customer satisfaction at the point of sales & providing after sales service.• Preparation and processing of goods and make the store is full• Processing returns and managing inventory• Ensures production of merchandise and maintenance of product level• Maintains posting prices and price changes• Responsible for implementing sales strategy• Assisting customer in finding product• Interact with customers to ensures satisfaction• management Staff , supervise them , and develop their abilities• Ensures the cleanliness of staff and their backs look good