Moath Abdallah Email & Phone Number

United Arab Emirates

▪ Review & update OLA between CHD and business owner as per business requirement annually.▪ Develop comprehensive guidelines and manuals to provide clear instructions and direction for business processes and operations.▪ Conduct a comprehensive evaluation of past and ongoing projects and initiatives to assess their impact on customer satisfaction.▪ Optimize the customer journey by aligning services with the dynamic needs of customers.▪ Compile a comprehensive assessment report detailing the findings and recommendations.▪ Study the impact of service enhancement on customers.▪ Collect feedback from various sources such as customer surveys, social media reviews, and customer support interactions.▪ conduct a quantitative analysis of the feedback data. This involves using statistical tools to identify trends, patterns, and correlations within the feedback.▪ User Acceptance Testing (UAT) ensure services meets customer requirements and expectations.▪ Develop monthly, quarterly, and annual progress reports to track and communicate project/initiatives performance.▪ Compose professional business correspondence in the form of official letters for effective communication with external stakeholders. (Tarsal)▪ Oversee project coordination and vendor management to ensure timely and effective delivery of services.▪ Conduct a comprehensive review of departmental operations and prepare an operational plan for projects and initiatives.▪ Conduct meetings with business owners to communicate customer requirements, and develop and implement corrective action plans to meet those requirements.

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

▪ Develop comprehensive guidelines and manuals to provide clear instructions and direction for business processes and operations▪ Develop monthly, quarterly, and annual progress reports to track and communicate project/initiatives performance▪ Monitor and evaluate the performance of customer happiness centers to ensure alignment with business objectives and customer satisfaction goals.▪ Conduct meetings with business owners to communicate customer requirements, and develop and implement corrective action plans to meet those requirements.▪ Conduct quarterly and yearly evaluations of staff performance to measure progress towards organizational goals and objectives.▪ Identify and report system issues, collaborate with the technical team to troubleshoot and resolve issues, and recommend and implement enhancements to optimize system performance.▪ Conduct meetings with escalated cases and provide support in resolving complex issues through effective problem-solving.▪ Overseeing daily operations, managing staff, and ensuring that customer inquiries and complaints are resolved in a timely and satisfactory manner.▪ Developing and implementing strategies to improve customer satisfaction and retention.▪ Analyzing data to identify areas for improvement▪ Collaborating with other departments to address customer needs▪ Maintaining effective communication channels, ensuring compliance with company policies and procedures▪ Managing the daily activities of five customer care centers, ensuring that customer service is of the highest quality▪ Ensure that centers are meeting performance expectations.

Abu Dhabi, United Arab Emirates

 Leading a team of first responders in conducting initial patient assessments to determine their level of care needs and prioritizing patients for treatment. Ensuring the team follows established protocols for patient assessment and care, and adjusting as necessary to optimize efficiency and effectiveness. Coordinating with other healthcare professionals to ensure patients receive appropriate care and treatment in a timely manner. Managing and monitoring patient flow within the triage area to ensure that patients are seen promptly and that any emergent situations are addressed immediately. Providing guidance and support to first responders in dealing with difficult or complex patient cases, and helping to resolve any conflicts or issues that may arise. Ensuring that all necessary supplies, equipment, and medications are available and properly stocked for use in the triage area. Communicating effectively with patients and their families to provide updates on their care and treatment, and to address any questions or concerns they may have. Maintaining accurate records and documentation of patient assessments, treatments, and outcomes

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