Mo Atif Email & Phone Number

Australia

Lead and manage the IT infrastructure for a group of three companies, ensuring alignment with organizational goals and objectives. Oversee the implementation of IT policies and procedures, enhancing operational efficiency and security. Supervise a team of IT professionals, providing guidance and support for project execution and technical issues. Develop and manage the IT budget, optimizing resource allocation and minimizing costs. Conduct regular assessments of technology infrastructure, recommending upgrades and improvements to enhance performance and security.

Sydney, Australia

Overseeing and advancing the company’s ICT department and technology landscape. Leading and mentoring team members to foster their professional growth and make a meaningful impact on their careers. Developing policies and procedures aligned with business needs to ensure consistency and compliance. Strategically planning the department's annual budget with a focus on contributing to the company’s profitability. Assessing and managing relationships with external technology vendors and service providers to optimize resources and service quality. Overseeing network security, system maintenance, upgrades, and data management to maintain a secure and efficient infrastructure.

Parramatta

Led a two-member service desk team providing comprehensive technical support for the Head Office and over 200 stores nationwide. Managed a diverse server environment of 35+ Windows and Linux servers, maintaining a 97.9% uptime in a high-demand retail setting. Proactively evaluated, monitored, and improved IT infrastructure with a focus on reliability, scalability, and system integrity. Supported critical tools for warehouse management and point-of-sale systems across all stores. Spearheaded a tablet rollout project for all stores, involving kiosk lockdown, custom app development, integration, and thorough testing. This initiative boosted store accuracy for promotional tagging and stock display organization to an impressive 99%.

Macquarie Park, North Ryde

Operating in a 24/7 Network Operations Center (NOC) environment, providing proactive monitoring and managed services for over 350 corporations, supporting more than 10,000 users both nationally and internationally. Delivered comprehensive support for leading organizations, including ANZ, IAG, Qantas, Virgin Australia, Westpac, News Ltd, Sonic, and Boral, among others. Expertise includes network infrastructure, server management, virtualization, cloud computing, security, and voice solutions. Leveraged ITIL and ISO 9001 standards for efficient fault management and resolution, collaborating closely with vendors such as Cisco, Juniper, Riverbed, HP, Avaya, and Enterasys to ensure seamless operations.

Fiji

Led a diverse team of six, overseeing both infrastructure and software technology support for multiple international sites. Provided remote support and on-site assistance for major incidents and project implementations. Managed data centre technologies supporting over 400 users across manufacturing, warehousing, and retail sectors. Conducted team performance reviews and regularly reported to stakeholders, serving as the primary escalation point for resolving complex network and system issues.

Fiji

Originally hired as a Systems/Network Engineer, I was promoted to Team Leader in 2006. In this role, I led a team of five technical professionals, providing support across government, retail, manufacturing, and warehouse sectors. I managed a data centre environment with over 300 users, serving as a technical escalation point and guiding team members to consistently meet SLA targets.

Campus Group

Delivering lecturers & conducting tutorials under university guidelines for Bachelor of Information Technology units.

Delivering lecturers & conducting tutorials under TAFE (NSW) guidelines for Diploma of Information Technology units.

Helpdesk support, based at the University Computer LAB.