Manage staff, preparing work schedules and assigning specific duties o Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. o Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes o Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits in my area. o Oversee activities directly related to making products or providing services. o Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency o Putting P&L action plans to achieve planned profitability o Developed processes to save on costs and prevent losses. o Enhanced regional branch performance by implementing proven management processes to increase revenue o Hired and trained new employees. o Devised processes to boost long-term business success and increase profit levels. o Set, enforced, and optimized internal policies to maintain responsiveness to demands o Helped plan marketing strategies o Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues. o Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Crunch Restaurant

o Daily and weekly and monthly inventory. o Daily closing report. o Guest complains. o LSM Manager. o WH Ordering. o Developed, implemented and managed business plans to promote profitable food and beverage sales. o Oversaw front of house personnel to maintain adequate staffing and minimize overtime. o Suggested corrective services to handle customer complaints.

o Lead barista training program. o Learning coach workshop. o Supervisor skills. o Monthly inventory. o Equipment maintenance. o Safety and security and food handling. o Store Service; Coaching, Leading and Managing Staff. o Maintains Operations by Preparing Policies & Standard Operating Procedures o Communication and filing. o Beverage knowledge. o Communications skills. o Leadership skills.