Moayad Hammad Email & Phone Number

Riyadh, Saudi Arabia

• Acted as a trusted Advisor for over 45 customers to drive adoption and quantify the value of Temenos cloud banking solution.• Maintained a deep understanding of the product and communicated features and functionality on a customer level.• Monitored and identified adoption and utilization trends. Provided recommendations based on the customer's business needs. • Built a long-lasting relationship with the customers.• Supported Account Expansion. Partnering with Field Leaders to provide insights on customer needs – focusing on adoption and retention strategies, identifying new business opportunities.• Established a proactive and consistent cadence with customers. Focused on use cases, general sentiment, and mining opportunities for deeper engagement on a customer level.• Managed and led technical webinars, educating company’s customers on our product and new features.• Led the renewal cycle with customers and leveraged a team of internal resources for ongoing assistance.• Managed business portfolio of USD 25M and increased revenue by 20%.

Amman, Jordan

• Recruited, trained and established customer success team.• Provided consistent, ongoing, and proactive communication to clients before, during, and after their marketing campaigns, and delivered a VIP experience.• Executed playbooks to assist the customers in maximizing value from company’s solution, including Customer Journey, Success Plan, On-boarding, Business Review.• Conducted outreach to dealers for ecosystems designs. • Assisted in establishing customer support team.• Gathered feedback, testimonials, successes, and quantitative sales related to deployed campaigns.• Built relationship-driven growth with thorough on-boarding and ongoing engagement, including training, consulting, and regular communication about product features and resources.• Created Success Plan for each client and collaborated with them to meet their requirements and goals. • Reduced onboarding days from 45 to 20 days and increased Net Revenue Retention by 12%.

Amman, Jordan

• Assigned tasks to translation team through dedicated software.• Assisted in organizing information and updating databases.• Executed day-to-day operations and prepared operations reports.• Ensured achieving business targets and office adherence to company’s policies.

Amman, Jordan

• Provided details of shipments for each customer and needed information on shipment status, outstanding shipments or tracking.• Responded effectively and promptly to customer complaints by suggesting creative solutions or escalate issues to related team.• Provided excellent customer service by answering inquiries, resolving issues, and addressing concerns.• Communicated clearly and professionally with customers, colleagues, and supervisors, and actively listened to customers' needs.• Met performance metrics and targets, such as call handling times, quality scores, as specified by the employer.• Provided regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.

Amman, Jordan

• Demonstrated interpersonal skills with a diverse customer base.• Empathized with and prioritized customer needs.• Provided conflict resolution solutions, negotiated, and de-escalated issues.• Maintained regular and reliable attendance, including the daily schedule as assigned.• Presented ownership to resolve challenging customer issues, escalating when necessary• Determined customer needs and provided appropriate solutions.• Championed in demonstrating excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment