• Develop and maintain professional understanding of customer base to assist Banker deepening current relationships.• Perform as key contact for selected customer relationships under Banker guidance.• Initiate activities to ensure on time and scheduled response to customers.• Ensure to alert Banker with respect to any delays along with potential issues.• Support to open and link new accounts on One Source.• Provide assistance to Banker to attain approval on new account openings.• Review independently all documents and link entire customer accounts to suitable relationship.• Provide securities details, quotes and valuations to customers.• Implement and supervise all unsolicited trade activities.• Ensure to alert Banker of prospective sales opportunities surface from discussions with clients.• Conduct evaluation of client’s accounts.• Collect mandatory information to analyze client situation.• Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.

• Achieving set targets/Goals through existing /potential customers by cross selling retail products within branch premises or doing external visits to customers.• Greet and assist customers in friendly, professional manner, ensuring NBK quality standards are adhered to.• Promote banks products by product features and advise clients by the benefits.• Ensure meeting service quality goals by proactively meeting and greeting customers, ensuring prompt response to client request, queries and resolving client complaint and raising them through appropriate channels.• Answer phone or email inquiries from head office and other branches.• Maintain awareness of the bank's products and services.• Handle loans and credit cards requests including :-• Fulfill all required documents with the customers. o Getting credit risk (RCC) approval.• Obtaining insurance approval through cards operations.• Getting special rate on term deposits approvals from financial markets division.• Updating the KYC form.• Greet and assist NBK-Kuwait customers and handle their request including cash withdrawal approval from Kuwait through NBK-coordination unit

• Handling multiple accounts.• Event (Organizing & Promoting) presenting Fuze in all Kickoff meetings.• Planning and staging events.• Planning, developing and implementing effective marketing communication campaigns.• Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.• Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.• Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.

• Identify and meet customer needs within their assigned sales territory.• Maintain excellent after-sales relationships.• Provide information on products and services and keep records of completed sales.• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.• Create a wide customer base, provide individual attention to customers.• Conduct sales calls to existing and potential clients and constantly seek opportunities to develop sales and marketing techniques.• Ensuring that customers feel satisfied with their purchases.

• Directing, motivating, and leading the sales team and assisting in meeting sales objectives.• Maintaining daily logs of sales operations and attending meetings with managers.• Scheduling shifts and approving leaves of members of the sales team.• Ensured sales operations are as per budget and company's standards.• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Handle customer questions, complaints, and issues.• Analyze operating and financial statements for profitability ratios.• Handle customer questions, complaints, and issues.• Identify current and future trends that appeal to consumers.• ​Utilize information technology to record sales figures, for data analysis and forward planning.• ​Attend trade shows to identify new products and services.• ​Ensure standards for quality, customer service and health and safety.

* passenger handling * boarding passengers * checking visa & tickets