Moaz Samy Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

- Management and operations of the company and executive staff and support them if necessary.- Managing the company's growth strategy.- Managing the company's sales- Managing and developing the company's suppliers and procurement strategy.

Cairo, Egypt

• Monitoring each department daily process to make sure they keep their SLA and quality standards.
• Conduct employee training and evaluation and may provide support during the hiring and on boarding process.
• Setting the KPIs for each department.
• Audit calls, customer interactions, and monitoring internal cameras and Report back on any policy violations.
• Managing support teams and evaluating performance.
• Ensuring that products and services are delivered on time and within budget.

• Managing a team of assigned customer service agents and ensuring they comply with company guidelines particularly related to quality of service.
• Monitors and reviews calls between agents and customers.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the assigned customer service teams performance.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service.

Egypt

- Nurture existing customers and look for new opportunities.- Finding and developing new markets to improving sales.- Search for new products and services.- Create effective partnerships with other companies. - Actively approach targeted business clients (telephone, email, social networks, events.- Search for new client leads & Create sales pitch and.

Egypt

• Provide level one and two repairs for smart phones parts replacement on spot
• Provide initial technical diagnose and maintenance for smart phones on spot
• Provide customers with all the needed technical and technological information regarding the products
• Providing after repair sales service and information for accessories and luxuries