- Management and operations of the company and executive staff and support them if necessary.- Managing the company's growth strategy.- Managing the company's sales- Managing and developing the company's suppliers and procurement strategy.

• Monitoring each department daily process to make sure they keep their SLA and quality standards.• Conduct employee training and evaluation and may provide support during the hiring and on boarding process.• Setting the KPIs for each department.• Audit calls, customer interactions, and monitoring internal cameras and Report back on any policy violations.• Managing support teams and evaluating performance.• Ensuring that products and services are delivered on time and within budget.• Managing software and hardware installations and upgrades.

• Managing a team of assigned customer service agents and ensuring they comply with company guidelines particularly related to quality of service.• Monitors and reviews calls between agents and customers.• Collects data and prepares reports on customer complaints and inquiries.• Prepares monthly reports summarizing the assigned customer service teams performance.• Prepares knowledge-based documents such as summaries and responses to frequently asked questions.• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service.

- Nurture existing customers and look for new opportunities.- Finding and developing new markets to improving sales.- Search for new products and services.- Create effective partnerships with other companies. - Actively approach targeted business clients (telephone, email, social networks, events.- Search for new client leads & Create sales pitch and materials.- Allocate accounts to account managers. - Create contract-winning proposals for current and prospective clients- Negotiate contract terms with clients and communicate terms to stakeholders

• Provide level one and two repairs for smart phones parts replacement on spot• Provide initial technical diagnose and maintenance for smart phones on spot• Provide customers with all the needed technical and technological information regarding the products• Providing after repair sales service and information for accessories and luxuries