Role Summary: As the Director of Revenue Operations at Appen, I exhibit exceptional leadership in driving revenue growth, optimizing processes, implementing data-driven strategies, and fostering cross-functional collaboration, resulting in a remarkable year-over-year revenue increase, reduction in sales cycles, improvement in conversion rates, and enhanced revenue predictability through an innovative analytics framework, while effectively managing end-to-end implementations, strategic planning, budgeting, and operational excellence initiatives.Key Impacts & Highlights:Accelerated Revenue Growth: Drove exceptional YoY revenue growth through the execution of innovative strategies, cross-functional collaboration, and a focus on continuous improvement initiatives, leading to enhanced operational performance across teams.Optimized Sales Efficiency: Reduced sales cycles and boosted conversion rates by streamlining processes, implementing a comprehensive data analytics framework, and refining the sales technology stack, resulting in improved team productivity and revenue predictability.Strategic Program Implementation: Spearheaded the end-to-end deployment of strategic programs such as win-loss analysis and incentive structures, delivering actionable insights to enhance sales performance and foster a culture of accountability and continuous improvement.Cross-Functional Synergy: Successfully aligned sales, marketing, legal, deal desk, customer success, and finance teams, driving seamless collaboration and ensuring operational excellence across the organization, while supporting key change management initiatives that elevated team productivity.Data-Driven Leadership: Delivered strategic, data-driven reports for the Chief Revenue Officer (CRO) and executive leadership, ensuring alignment of key insights and performance metrics with organizational goals, and enabling more informed decision-making at the board level.

Role Summary: As the Director of Global Sales Operations at Powerside, I demonstrated exceptional leadership in seamlessly integrating two distinct sales organizations post-merger, unifying processes, technology stacks, and teams across multiple locations, while driving operational excellence, revenue growth, and maintaining high visibility through strategic partnerships with senior leadership and Board-level presentations.Key Impacts & Highlights:◘ Partnered with senior leadership in critical sales operations activities, including compensation planning, territory alignment, budgeting, P&L management, sales planning and operations (SP&O), ensuring alignment with organizational goals and strategic objectives.◘ Presented sales performance and operational insights to the Board of Directors, providing strategic recommendations and actionable insights, fostering transparency and data-driven decision-making at the highest levels.◘ Spearheaded operational excellence initiatives, removing inefficiencies, and optimizing processes, contributing to an increase in revenue through improved productivity and operational effectiveness.

◘ Orchestrated the seamless integration of two distinct sales organizations post-merger into a unified global sales force at Powerside, leading a team of 8 analysts and managers across Alameda, US, and Montreal, Canada.◘ Spearheaded the development and implementation of unified sales processes, streamlining and merging the sales technology stack, including CRM, across both office locations, driving operational efficiency and data consistency.◘ Architected and deployed comprehensive management dashboards, consolidating disparate data sources and providing real-time visibility into key sales performance indicators, pipeline, and operational metrics, enabling data-driven decision-making and strategic course corrections.

◘ Spearheaded the digital transformation initiative at Covalent Metrology, implementing a comprehensive suite of sales and operations software, including Salesforce CRM, CPQ, and Conga, and integrating with MES, ERP, and Finance systems, driving process automation and operational efficiency.◘ Architected and deployed a cutting-edge self-service customer portal, seamlessly integrated with CRM and MES systems, enabling real-time access to account information, order tracking, and support resources while adhering to stringent data privacy and security standards.◘ Implemented robust data governance and quality control measures, ensuring the integrity and accuracy of critical business data across multiple systems, enabling data-driven decision-making and operational excellence.◘ Developed comprehensive management and MES dashboards, consolidating disparate data sources, and providing real-time visibility into key performance indicators, sales pipeline, production metrics, and operational insights, fostering data-driven strategies and continuous improvement.◘ Facilitate cross-functional collaboration between sales, marketing, engineering, operations, and IT teams, aligning processes and systems to drive operational synergies and foster a culture of continuous improvement.◘ Spearheaded the successful implementation of Salesforce CPQ, streamlining the quote-to-cash process, reducing quote turnaround times, and minimizing quote inaccuracies, contributing to superior customer experience and revenue growth.◘ Leveraged advanced analytics and reporting capabilities, providing real-time insights into sales performance, marketing ROI, production efficiency, and customer behavior, enabling data-driven strategies and timely course corrections.◘ Championed the integration of Conga with Salesforce, automating the creation, delivery, and management of complex sales documents, improving consistency, accuracy, and compliance while reducing administrative overhead.

◘ Delivered comprehensive monthly financial reports, providing real-time visibility into sales performance, marketing ROI, and operational metrics, enabling data-driven decision-making and strategic course corrections.◘ Revolutionized marketing campaigns by leveraging advanced analytics, audience segmentation, and omnichannel strategies, resulting in a 35% increase in lead generation and a 20% improvement in marketing-qualified leads.◘ Implemented a centralized marketing reporting dashboard, consolidating disparate data sources, enabling real-time tracking of campaign performance, lead nurturing, and attribution, fostering data-driven optimization and continuous improvement.

◘ Spearheaded the optimization of the quote-to-cash process, collaborating cross-functionally to streamline workflows, reduce cycle times, and improve customer experience, resulting in a 25% increase in sales velocity.◘ Orchestrated weekly sales pipeline review calls, providing strategic insights, identifying bottlenecks, and implementing targeted interventions to accelerate deal closures and maximize revenue opportunities.◘ Streamlined order processing operations, implementing automation and standardized procedures, reducing lead times by 40% and minimizing order fallouts, contributing to superior customer satisfaction.◘ Championed the successful implementation of ISO 9001 certification, leading cross-functional teams to establish robust quality management systems, processes, and documentation, enhancing operational excellence and customer confidence.

Key Impacts & Highlights:◘ As the GM of Business Operations at SolidPartners, I ensured seamless delivery of our SaaS solutions and on-premises software deployments, overseeing cloud infrastructure, customer onboarding, subscription management, and release cycles for both models.◘ Maintaining data security and regulatory compliance across SaaS and on-prem offerings was paramount, as I closely monitored metrics, user engagement, and performance to drive product enhancements and align strategic decisions.◘ Collaborating with development and engineering teams was essential for implementing DevOps practices, automation, and robust API integrations, ensuring seamless integration of our solutions with third-party systems, regardless of deployment model.◘ Capacity planning and scaling were critical responsibilities, requiring me to accurately forecast resource needs based on customer growth, usage patterns, and deployment preferences while optimizing performance and cost-effectiveness for SaaS and on-premises offerings.◘ In addition to SaaS-specific operations, I oversaw traditional areas like supply chain, facilities, and cross-functional alignment. I fostered a culture of continuous improvement within my high-performing operations team, supporting both SaaS and on-premises business lines at SolidPartners.