Mobashir Ahmed Email & Phone Number

I've led our Information Technology/Information Systems team in Edinburg, TX. My responsibilities include establishing cybersecurity protocols, managing database migrations, enhancing email security, and overseeing store-level redundancy efforts. Notably, I achieved cost savings exceeding $250,000 from a $1 million annual budget without compromising quality or security.I also played a key role in achieving PCI Compliance, migrating databases to Oracle Cloud, and implementing EDR/XDR solutions for enhanced security. I reduced data backup costs, improved email security by 85%, and increased IT redundancy while reducing system downtime by 99%. Additionally, I led the integration of Placer.ai and Visilytics, contributing to increase in sales revenue.Throughout my tenure, I've fostered teamwork among a diverse technical staff, eliminated security threats, and ensured compliance with various standards. In summary, I've been instrumental in enhancing IT efficiency, reducing costs, and improving security, contributing significantly to our company's success.

Network analysis, Administration. Consult on cybersecurity, compliance and industry best practices. Innovative solutions to local and industry related problems.

I played a crucial role in managing servers, network infrastructure, system security, budgets, and PCI-DSS Compliance. I also led teams of 30 staff members across various IT functions and maintained accurate documentation. My achievements included launching company-wide Security and Awareness training, eliminating intrusion threats, and implementing proactive monitoring protocols. I identified cost-saving opportunities, reducing router costs by over $780,000 annually and transforming kiosk implementation from $2,500 to $50, saving over $800,000 in payroll costs. In 2018, I successfully transitioned to a Cloud-based Unified Communications system, 8x8, with zero downtime. I also initiated cost-effective job campaigns on Facebook, attracting thousands of candidates from multiple states. Throughout my tenure, I prioritized teamwork and hands-on collaboration with my teams, consistently striving to optimize IT operations and drive cost efficiencies.

I led all aspects of network management, including design, implementation, administration, and troubleshooting, resulting in a 60% reduction in downtime ticket processing time through process improvements. I also played a key role in implementing Network Monitoring Tools for over 4,000 workstations, ensuring adherence to established standards.My responsibilities extended to administering daily backup procedures, monitoring antivirus status, managing shared storage space, and overseeing network activity while making necessary adjustments to network equipment and settings. Additionally, I successfully implemented a new phone system for 800 locations, streamlining operations through a single management interface.

I administered critical server administrative tasks, including Active Directory and Group Policy Management, while also playing a key role in building and training the Service Desk Team. I oversaw the resolution of Level III tickets within the Service Desk Team and took ownership of implementing Asset Management procedures.Monitoring servers and processes using resource monitoring tools to ensure peak system performance was also part of my responsibilities. I implemented direct reporting to Executive Management, ensuring a 99.999% uptime and timely project delivery.

Provided network analysis, network administration and maintenance, and IT Consulting.

Us

Upon moving, I started with the parent company, Ingineerix LLC. Ingineerix LLC was an Internet Service Provider and had contracts for schools districts in the Rio Grande Valley and Mexico. While taking care of what I used to with VoIP Services, I was installing fiber optic cables, VMWare servers and other storage servers for School Districts in the region. I had the opportunity to travel to Mexico City where I assisted SRE (Secretaría de Relaciones Exteriores) with installing the ShoreTel phone system and worked with PEMEX (Mexican state-owned petroleum company) to assist them with converting their infrastructure towards virtualization with VMware.

México, D.F., México Distrito Federal, Mx

Assisted SRE and ShoreTel Engineers facilitating the conversion of their legacy phone system to ShoreTel in their HQ and embassies around the world.

México, Distrito Federal, Mx

Assisted PEMEX engineers with VMWare installations while also converting their physical infrastructure towards a virtualization state.

Started working for VoIP services. I was on the team assisting the K12 school districts in the USA. We assisted them with their VoIP phones, Asterisk @ Home, SNOM and their DNS resolutions and domain names. In 2008, VOIP Services needed someone locally in the USA to assist their customers and they asked me to move to the USA.

Kontich, Antwerpen, Be

Hired as a Customer Service Representative for OneTel. I assisted customers from the UK while over the phone.

Isc, Computer Science

Bachelors Of Commerce (Hons), Commerce