Mark Oberhand Email & Phone Number

Fairfield, CT, US

Milford, Connecticut, US

Stamford, CT, US

• Managed global service delivery operations (Help Desk, Escalation Team, Field Services).
• Managed 25 engineers providing IT support for over 125 client companies (2800+ users).
• Developed annual plan for teams with key strategies, training/goals, and timelines for improving operations.
• Coordinated 24/7 support operations across multiple time zones, ensuring continuous availability of systems for global users.
• Performed hiring and dismissal of staff.
• Managed onboarding and continuous training of all technical staff.

Fairfield, Connecticut, US

• Managed company-wide technology across 6 outpatient medical facilities in Fairfield County.
• Managed an annual technology budget.
• Created IT Service Desk.
• Purchased, set up, installed, maintained 200+ laptops, desktops, scanners, and printers.
• Completed EMR software deployment.
• Migrated finance department to cloud solution enabling employees efficient remote access and company cost savings.

New York, NY, US

• Managed client-facing IT Service Desk team based in Stamford, Chicago, and Europe.
• Provided level 2 and 3 support for clients and technicians.
• Met all SLA’s by ensuring 98%+ success rate with streams and 100% with deliverable timelines.
• Applied ITIL best practices to ensure consistency, exceptional customer support, and incident management.
• Managed ticketing system workflow using Zendesk, Support Center, and Jira.
• Assisted in global expansion including hiring, onboarding, and training staff.

New York, NY, US

• Managed all live webcasts.
• Provided technical support for video conferences and webcasts.
• Created and distributed deliverables to clients on time ensuring SLAs were met.
• Managed video archives.
• Maintained company computer network and workstations.
• Trained technicians on policy and troubleshooting procedures.

Caversham, GB

Audio and video production jobs for Fairfield University, A&E Television Networks, slp3D, MX Works, FOX-61, Granger Musikwerks, and e-Media.

• Coordinated and supervised all pre-production, production, and post-production for live webcasts.
• Researched and evaluated new hardware and software relating to internet broadcasting.
• Shot videos and completed editing and encoding services for clients.
• Maintained all mobile digital studio equipment.
• Identified client webcasting needs and provided education.
• Performed all facets of broadcasting department.

• Managed editing department including all pre-production, production, and post-production of consultant interviews, business training seminars, and tutorials.
• Trained consultants for videotaping.
• Generated and analyzed reports for staffing adjustments and increased productivity.
• Researched and tested new products relating to video production.

• Edited video resumes and training videos.
• Encoded videos for internet viewing and uploaded to company web server.
• Conducted and videotaped interviews.
• Developed and tested video compression settings.
• Produced promotional videos for marketing.
• Created graphics to be used in conjunction with videos.