Raymond Gross Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area, Michigan, Us

Providing Advanced Mobile Workforce Solutions Across the U.S.I specialize in enhancing field service operations by implementing cutting-edge mobile workforce solutions. My strategic approach has led to significant improvements in operational efficiency and service quality for a diverse range of clients throughout the transportation and service industries.Process Automation for Autonomous Vehicles: Collaborated with Oliver Wyman to automate field service processes in the autonomous vehicle sector, enhancing efficiency and scaling operations to meet futuristic demands.Strategic Leadership at Ford Motor Company: Directed the launch of hundreds of dealership mobile service programs at Ford Motor Company. This initiative revolutionized service delivery, significantly boosting service accessibility and customer satisfaction across dealership networks.Design and Staffing of Maintenance Hubs for FedEx Ground: Engineered the design and operational setup of multiple FedEx Ground maintenance hubs. These facilities were strategically staffed with expertly contracted shop and field service technicians, optimizing maintenance workflows and reducing downtime.M&A Leadership with Cox Automotive and Dickinson Fleet Services: Spearheaded the strategic acquisition of Dickinson Fleet Services by Cox Automotive, aligning it with broader corporate growth strategies and enhancing service capabilities in the fleet management sector.Software Training and Operational Enhancement at Waste Management: Provided onsite software training for Waste Management facilities throughout the Midwest. This training played a crucial role in enhancing operational capabilities, improving efficiency, and optimizing daily operations at numerous facilities.Collaborative Growth Strategy Implementation: Actively working with industry leaders to develop and implement robust field service strategies that drive growth, improve service quality, and ensure sustainable business expansion.

Elevating Business with Custom AI SolutionsIn today’s fast-paced digital world, staying ahead often means leveraging sophisticated technology. As an AI Expert specialized in automations, digital assistants, and chatbots, I offer personalized AI solutions that transform your business challenges into opportunities for efficiency and growth.What I Provide:Customized AI Strategies: I craft AI solutions that are perfectly aligned with your business objectives, ensuring that every technology investment drives value.Dynamic Chatbots: I develop advanced chatbots that do more than just answer questions—they anticipate and respond to customer needs, enhancing interaction and satisfaction.Streamlined Automations: By automating routine tasks, I help free up your team to focus on what they do best, thus improving productivity and reducing costs.Collaborative Implementation: I work hand-in-hand with your team to seamlessly integrate AI tools into your existing processes, boosting functionality and business performance.Transform Your Operations:Together, we can unlock the full potential of AI to make your operations smarter and more efficient.

Indianapolis, In, Us

Spearheading Regional Growth for a Sophisticated Mobile Service BusinessAs a strategic leader, I drove significant expansion of our mobile service operations across the Western U.S., focusing on high-performance and client satisfaction in a competitive market.Driving Key Performance Indicators: I managed and exceeded corporate KPI targets for customer field service contracts stretching from California to Washington. This involved meticulous analysis and optimization of service delivery models to ensure peak operational efficiency and customer satisfaction.Building a Top-Tier Technician Team: Recruited, hired, and trained high-caliber technicians capable of meeting the demands of a national customer base, including major package handling companies known for their high-intensity operations. My focus was on selecting individuals who not only had the technical skills but also the resilience and customer service prowess to handle challenging service environments.Empowering Technicians with Support and Respect: I championed a supportive and respectful work culture that empowered our technicians. By fostering an environment that valued innovative thinking and realistic expectations, I ensured that our staff were motivated and equipped to meet the high standards our customers expected. This approach not only enhanced job satisfaction among the technicians but also drove higher performance and customer trust in our services.Leadership and Accountability: Reporting directly to Michael Dickinson, my role involved not just operational management but also strategic reporting and planning. My direct involvement at the executive level allowed for agile decision-making and alignment of our regional strategies with the company’s broader objectives.

General Manager for a Leading National Transportation Maintenance Contracting CompanyIn my role as General Manager, I was responsible for the overarching management and strategic direction of a national transportation maintenance contracting company. This role emphasized leadership, innovation, and operational excellence across various aspects of the business.Operational Leadership: Led day-to-day operations of the company, overseeing a diverse team of 150 employees spread across the United States. My responsibilities included streamlining operational processes, ensuring high levels of employee engagement, and maintaining strict compliance with industry standards and safety regulations.Contract Workforce Development: Built and successfully implemented a specialized contract workforce specifically tailored for FedEx Ground Maintenance Hubs and field services. This initiative involved designing recruitment strategies, training programs, and deployment plans to ensure a highly skilled workforce capable of meeting the demanding needs of FedEx Ground operations.Innovative Software Solutions: Spearheaded the development and deployment of cloud-based software applications designed to enhance operational transparency and accountability. This technology enabled technicians to capture before and after photo documentation of every repair performed on FedEx Ground equipment. The implementation of this software significantly improved the quality assurance process, provided clear evidence of service delivery, and facilitated seamless communication between field technicians and central management.Strategic Business Growth: As GM, my focus extended beyond day-to-day management to include strategic business growth. I was instrumental in identifying new business opportunities, negotiating contracts, and fostering strong relationships with major clients like FedEx, ensuring sustained growth and profitability for the company.

Maintenance Consulting for Dealerships and Leasing Companies (2009 - 2011)Over two years, I enhanced operational efficiencies and boosted revenue for leading vehicle dealerships and leasing companies.Utility/Peterbilt of Indianapolis (8/2010 - 10/2011)Revenue and Team Expansion: Tripled sales by refining service offerings and expanded the team by adding 8 technicians.Process and Safety Overhaul: Revamped shop processes and introduced safety training, enhancing efficiency and safety compliance.Warranty Claim Management: Optimized warranty claims with Utility Trailer, improving resolution speed and customer satisfaction.Star Leasing of Columbus, Ohio (8/2009 - 8/2010)Operational Leadership: Managed a team of 16 technicians and 3 supervisors at the corporate headquarters, streamlining workflows.Performance Goals: Set and maintained PM goals for over 2,000 trailers, reducing downtime and enhancing fleet availability.Revenue Growth: Increased Sales & Service revenue to record levels by servicing non-company assets, broadening revenue sources.Corporate Safety Initiatives: Implemented new safety standards and protocols, significantly reducing workplace incidents.These roles highlighted my ability to drive significant improvements in performance, revenue, and safety, contributing to each company’s success.

Founder of Mobile Service and Data Processing Startup, MidwestFounded a mobile service and data processing startup, crafting a business model that merged service delivery with innovative data technologies. My leadership was pivotal in defining the venture’s strategic direction and operational success.Process Innovation: Implemented a web-based application to streamline internal processes, enabling real-time invoicing and reporting. This technological advancement reduced overhead costs, minimized errors, and accelerated service response times.Franchise Growth: Recruited and trained franchise operators, providing them with extensive training in operational procedures, customer service, and financial management. Ensured each operator was equipped to uphold brand standards and manage their units effectively.Network Building: Cultivated a robust network with technicians, customers, and suppliers across the transportation industry, enhancing the startup’s growth and operational capacity. These strategic relationships guaranteed quality service and high customer satisfaction.Financial Management: Oversaw financial operations, including P&L monitoring and the preparation of financial statements for audits, ensuring compliance and financial integrity.Successful Exit: The startup's innovative approach and operational excellence led to its acquisition by Dickinson Fleet Services in 2018, marking a significant achievement and validation of the business model.As a founder, I demonstrated a strong entrepreneurial spirit and a knack for blending technological innovation with practical business solutions, establishing a scalable and successful business in the competitive transportation industry.

Managed the Service and Parts departments for a startup Strick Trailer dealership.

Developed mobile field service operation for semi trailer leasing companies and fleets throughout the Detroit Metropolitan Area.