Senior Field Collection Officer
• Responsible for dealing Accounts (Personal loan, Auto Loan, Credit Cards and Over Draft)• Responsible for dealing Recovery, write off Corporate Accounts and using sales skill to normalize the accounts by offering different repayment plans.• Visiting delinquent and write off customer’s offices and residents to meet them face to face.• Offering payment plans, LRD plans and settlement plans to recover the delinquent and write off accounts.• Giving complete information of the repayment plan(Time period, Interest rate, late payment charges, Over limit charges and asking required documents.• Responsible for monitoring and rehabilitation of delinquent and over-limit accounts and to minimize delinquent accounts and contain flow through to the next cycle.• Resourcefulness in securing Promises to pay.• Review and recommend enhancements to improve current work flow/processes to minimize manual input to increase operational efficiency.• To create a professional and friendly environment providing fast, flexible and efficient service to our customers.