James Stewart Email & Phone Number

Greater London, England, United Kingdom

Datchet, England, United Kingdom

Responsible for 24/7/365 monitoring of all customer hardware, infrastructure, networks and applications via UIM, LogicMonitor, SolarWinds Orion and various additional customer-specific monitoring tools.Worked within the Managed IT Services division of software company Advanced, serving over fifty customer organisations across a range of industry verticals. Customers included the NHS, London City Airport, the Insolvency Service, Highways England and PRS for Music.

London, United Kingdom

London, United Kingdom

Worked in a sales and marketing capacity, creating collateral (whitepapers, case studies, website content, blogs etc.), managing our response process for Request For Proposals (RFPs), and regularly working on client projects as a research analyst for customers such as American Express, Emirates and Jigsaw.Managed office IT requirements for all users including; file servers, backups, Google Apps accounts, hardware and software setup (Mac + Windows), printers, A/V equipment, multiple internet connections, firewalls, wireless AP’s, switches, patch cabling across 3 separate floors, global inter-office VPN, anti-virus setup, and VoIP telephone system.

London, England, United Kingdom

Gathered requirements across the business for a new global SharePoint Intranet solution, and worked closely with external contractors to deliver the solution to 800+ users across 14 global offices.Provided 2nd line support for SharePont queries from IT support teams, as well as training to the wider business on using SharePoint. Gained experience managing Windows Server 2003 including; Active Directory, Exchange, IIS, SQL Reporting Services

London, England, United Kingdom

Staffed the email and telephone helpdesk for CMC customers, providing 1st line IT support to customers using CMC's proprietary trading platform, 'MarketMaker'. Worked a 24/7 shift system, within a SLA driven environment. Promoted to Supervisor after 18 months.