Mohammed Bokhari Email & Phone Number

Saudi Arabia

- Collaborate with the sales and booking teams to create, organize, and adjust itineraries based on client preferences, while ensuring compliance with company policies and standards.- Establish and maintain strong relationships with local vendors, hotels, transportation services, and guides to ensure smooth operations and negotiate favorable terms.- Monitor tour operations in real-time to ensure high standards, addressing any issues during trips promptly, and implementing feedback mechanisms to improve service quality.- Assist in budget preparation and monitoring operational costs, as well as optimizing resource allocation across tours to maintain profitability.- Lead a team of operations coordinators and tour guides, providing training on company standards, customer service expectations, and safety protocols.- Compile reports on tour performance, customer feedback, and other operational metrics to inform strategic decisions and improve service offerings.

Jeddah, Makkah, Saudi Arabia

- Lead and supervise daily operations to ensure efficient workflow and productivity.- Coordinate and allocate resources, including manpower and equipment, to meet production targets.- Implement and enforce safety protocols to maintain a secure working environment for the team.- Train and mentor staff members to enhance their skills and performance levels.- Monitor and evaluate employee performance, provide feedback and conduct performance reviews.- Analyze operational processes and identify areas for improvement to optimize efficiency.- Communicate with various departments to ensure seamless coordination and collaboration.

Al Ula, Al Madinah, Saudi Arabia

- Oversaw daily operations to ensure efficiency and productivity.- Developed and implemented strategies to optimize workflow and resource allocation.- Directed and supervised a team of employees and provided guidance and support.- Conducted performance evaluations and provided feedback to improve team performance.- Established and maintained standard operating procedures to streamline processes.- Coordinated with various departments to foster cross-functional collaboration.- Analyzed operational data to identify areas for improvement and cost-saving opportunities.

Riyadh, Saudi Arabia

- Assisted in supervising and coordinating the daily operations of the guest service team.- Responded to guest inquiries, concerns, and complaints promptly and professionally.- Conducted check-ins and check-outs for guests and ensured a seamless and efficient process.- Collaborated with other departments to ensure guests' needs and requests were met effectively.- Oversaw the maintenance and cleanliness of guest rooms and public areas.- Handled guest billing and payment processes accurately and securely.- Maintained and updated guest records and information in the hotel's database.

Saudi Arabia

Guest Service Department- Implemented and managed various strategies to enhance overall operational efficiency.- Conducted thorough evaluations of existing processes to identify areas for improvement.- Streamlined communication channels between different departments, which resulted in smoother coordination.- Devised and executed training programs for staff to improve their skills and service delivery.- Conducted regular audits to ensure compliance with quality standards and hotel policies.- Collaborated with the management team to develop innovative solutions to guest-related issues.- Resolved guest complaints and concerns promptly to ensure a high level of guest satisfaction.

Saudi Arabia

- Assisted senior team members in troubleshooting hardware and software issues.- Participated in software development projects under the guidance of experienced developers.- Conducted research to support the team in identifying potential technological solutions.- Attended training sessions and workshops to enhance my technical skills.- Collaborated with the information technology team to set up and configure computer systems for new employees.- Contributed to the documentation of information technology processes and procedures.- Performed routine maintenance tasks on computer systems and network equipment.