Morgan Bova Email & Phone Number

Broomfield, Colorado

Reviewed title, underwriter findings, and approvals to confirm loans were within NMLSguidelines and ready to close while providing a high level of customer service. Worked with various settlement agents nationwide and partnered with lenders, processors andunderwriters to ensure a satisfying customer experience and successful closing of each loan. Consistently closed and funded 90% of my monthly pipeline which average 55 files each month. Accepted an average often “rush” files per month and successfully processed and funded themwithin less than 24 hours. Consistently had a 90% and above pass rate of our monthly loan audits and zero post‐closingaudit failures. Received recognition from our client SunTrust Mortgage for my exceptional performance inamount of loans closed and audit pass rate. Trained new employees every month on the Loan Closer position which included six differentsoftware systems. Always volunteered for various reporting projects and high priority files. Worked in seven different software systems on a daily basis.

Houston, Texas Area

-Perform Texas in house and courtesy closings for several clients with a high level of customer service.-Process contracts and earnest money for all new files.-Prepare Texas special warranty cash and financed deeds, Quit Claims, release of liens and HUD’s forvarious clients.-Successfully clear title for under contract assets.-Work numerous Texas refinance transactions.-Order and review surveys for several counties in Texas.-Generate title commitments for cash and financed deals.-Successfully research tax suits and negotiate fees to get them paid to date.-Navigate county websites to obtain tax certificates and other documents.-Execute trustee sales on a monthly basis.-Service closings with out of state attorneys in multiple states.

Resourcefully manage the workload of the Closing Coordinator position encompassing the direction of under contract files between Asset Managers, outside title companies and lenders to assure an efficient closing transaction is achieved.Continuously working well under pressure with a large portfolio on a month to month basis. Received superior client recognition for outstanding customer service, turn around time and attention to detail on several occasions by multiple clients.Consistently met monthly closing goal for both of my clients since my promotion into the closing coordinator position.Successfully achieved client specifications for aged assets on a month to month basis.Cross-trained on multiple accounts in order to gain the knowledge of client performance expectations on each one.Completed several special projects to decrease the teams aged percentage.Attention to detail on HUDs, addendums, and contracts while a providing a quick time manner.

Quickly and efficiently managed the portfolio of an Asset Specialist with out sacrificing customer service or quality of work.Continuously exceeded client SLA requirements and goals set by management.Received client recognition for turn around time, attention to detail, and customer service.Trained new employees on the daily tasks and processes of an Asset Specialist.Completed several pre-marketing scrub projects to better the team as a whole.Promoted to a position as a Closing Coordinator within a year of being with the company.

Directed the ordering and approval of valuations with agents nationwide while maintaining a high level of customer service.Negotiated terms between appraisers and list agents in order to ensure the best value for our clients. Received multiple client recognitions for a job well done along with outstanding customer service. Successfully checked values on broker price opinion, and appraisals daily. Attention to detail and very organized.

Managed the daily operations and employees of the store in an organized manner to ensure a satisfying customer experience.