Resilience Insurance Analytics the premiere insurance risk advisor to the nation's top investment banks, equity funds, commercial banking institutions, and non-bank lenders. Our team of nearly 100 specialized consultants, attorneys, and analysts provides risk based, transaction specific, and market focused insurance consulting to originators and servicers of commercial loans. We're committed to maintaining the legacy of client relationships and internal development that make Resilience the industry standard on the largest and most complex executions in collateralized lending.

- Represent clients as they go through the home buying/selling process by assisting buyers with finding ideal homes while addressing realistic needs, requirements, and budgets.- Provide a seamless client experience with a high touch approach to guide clients through property listings, interviews, accompanying them to prospective homes and effectively communicate the condition of the sale.- Advocate for clients to increase their home value through persuasion, negotiation, and ability to close out a sale.- Promote properties to target audiences through SEO strategies resulting in enhanced revenue generation.

As an insurance analyst, my duties include: - Act as the point of contact for all flood coverage within the Newmark portfolio by monitoring renewal flood zone changes, setting up new business profiles, and conducting comprehensive coverage analysis for annual audits.- Assist Team Lead with providing additional support for junior staff through training of complex policy structures, prioritize sharing technical knowledge, and peer review of annual audits.- Identify potential compliance issues for TX and FL hurricane catastrophic exposures by monitoring in season weather systems and aligning waiver submissions before weather systems hit.- Produce compliance reviews for multi-family property loans in identifying corresponding coverage for investor requirements that include Freddie Mac, Fannie Mae, HUD, and CCRE portfolios.- Coordinate waiver approvals for out of compliant coverage with investors by researching, writing, and submitting company recommendations to accept coverage as it currently stands.- Collect renewal certificates and invoices by adhering to tight deadlines designed through multi-tasking methods, time management, and established priorities.

Duties as an insurance agent(2015-2016) included: - Wrote property and casualty new business to group account members affiliated with MetLife Auto & Home by showcasing MetLife products, pitching potential new business premiums, and follow up with potential leads.- Sold $75,000 of premium each month in New Business revenue for multiple state jurisdictions through analyzing potential risk associated with each submission and carefully negotiating pricing.- Addressed agent commission issues with close analysis and account review to provide follow up with results.Job Coach & Resource Specialist (2012- 2015)- Trained new hires in life insurance principals by sharing extensive knowledge of company procedures and technical terminology. In addition, provided job coaching to the MetLife Auto & Home customer service departments.- Improved metric trends with constructive feedback for junior staff through cross selling strategies, dynamic rapport, and direct talking points. Field Support Representative (2008 – 2012)- Provided administrative assistance for agents/financial planners by addressing their inquiries in new business qualifications, underwriting guidelines, non-renewal decisions, and product awareness.- Utilized communication techniques by coordinating tasks among management, legal counsel, and underwriters to ensure effective resolution for issues and provide a timely response for agents/financial planners.Customer Service Representative (2006 – 2008)- Serviced individual accounts for inbound calls by evaluating new business qualifications, underwriting guidelines, non-renewal decisions, product awareness for life insurance products.- Handled an average of 40 calls daily in a fast-paced call center environment resulting in exceptional customer service skill by identifying policy and billing issues with customer inquiries, assisting with a quick solution to resolve their concern, and providing follow up if necessary.