Morgan Cairns Email & Phone Number

Reading, England, United Kingdom

United Kingdom

• Key Achievements:
• Established/maintained a collaborative relationship w/ Softcat plc to support sales of SonicWall Security hardware/software.Responsibilities:
• Worked closely w/ Softcat to identify up-selling opportunities & ensure customer service contract renewals.
• Facilitated requests incl. deal management, marketing campaigns, call-out days.
• Adhered to service level agreements to ensure positive customer experience & updated Softcat's product knowledge.
• Analyzed accounts for up-selling opportunities while prioritizing customer service.

• Key Achievements:
• Created/managed innovative sales campaigns to meet sales targets & provide exceptional customer service.
• Prioritized existing customers by understanding their needs & ensuring product/service met their objectives.Responsibilities:
• Managed Webex customer accounts & drove net new business within London territory to improve financial performance.
• Built relationships with partners & upsold/cross-sold other products/services.
• Analyzed trends, identified revenue opportunities, and incorporated improvements.

United Kingdom

• Key Achievements:
• Received positive feedback from partners for supporting them in achieving Cisco certification.Responsibilities:
• Managed registered, select, and premier Cisco partners to increase their investment and spend.
• Handled partner queries and deals by tailoring solutions to their needs.
• Adopted continuous improvement approach by seeking and incorporating partner feedback for better service.

Reading, United Kingdom

• Comprehensive Apprenticeship program offering CCNA Certification and a Degree while gaining practical experience through rotational placements.Placements included:Meraki Product Sales Specialist - Softcat
• Provided Softcat end customers with product demos/knowledge and upsold/cross-sold products.Cisco Partner Sales Desk and Forecasting Apprentice Lead
• Handled partner questions and assisted with UK and Ireland forecasting calls.
• Hosted weekly forecast call with senior management.

Windsor

I started as an apprentice account manager at CCS and was quickly offered a position on the first Cisco Meraki specialist team outside of Cisco Meraki itself. In this role, I managed accounts, generated leads, and made outbound cold calls.

Wokefield Park

Bachelor Of Science - Bs, Digital & Technology Solutions

Successfully obtained a degree from the University of Roehampton while serving as an apprentice at Cisco. Balancing work and studies, I.

Education record

Activities and Societies: While attending the Willink School, I served as Head Boy for one of the school's assigned houses. In this role.