- Monitor customer receivable levels and develop appropriate collection strategies in coordination with Manager Collections- Analyze customer accounts and contact customers to collect outstanding amounts- Maintains business relationships with assigned customers, both by phone and over email, with the main objective of ensuring repeat business.- Respond to and resolve customer inquiries regarding collections matters- Organizes follow-up calls with customers to collect overdue receivables and escalates to the Manager Collections as appropriate- Assist with the reporting, collection, management, and resolution of outstanding invoices from past due accounts.- Ensure that all invoices have reached the customers and any disputes are communicated in due time for an early correction.- Interfaces with sales team, accounts receivable, cash application and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.- Apply technical principles, theories, and concepts to contribute to the development and improvement of Credit & Collection processes.

- Proactive collection of all receivables in line with credit terms;- Responsible for monitoring assigned accounts - Customer calls and/or correspondence within a highly performant credit department;- Contribute to the budgeting and planning process;- Collect, review and log data into database for reporting and ensure accuracy and report deliverables timelines;- Internal and External customer interface; business to business customers- Dispute Management: drive resolution of disputes liaising closely with all due departments within the business;- Sales and senior management request of support when necessary to accelerate the collection process- Communicate & follow up effectively with other departments regarding customer accounts on a timely basis;- Monitor customer's payment performance and proactively seek to reduce payment problems;- Review new orders and new accounts from credit perspective, assess customer’s credit worthiness and monitor credit limits on the accounts;- Perform other assigned tasks and duties necessary to support the company goals;- Compliance with credit processes, procedures & internal controls performant credit department;

- Monitor customer receivable levels and develop appropriate collection strategies in coordination with Manager Collections- Analyze customer accounts and contact customers to collect outstanding amounts- Maintains business relationships with assigned customers, both by phone and over email, with the main objective of ensuring repeat business.- Respond to and resolve customer inquiries regarding collections matters- Organizes follow-up calls with customers to collect overdue receivables and escalates to the Manager Collections as appropriate- Assist with the reporting, collection, management, and resolution of outstanding invoices from past due accounts.- Ensure that all invoices have reached the customers and any disputes are communicated in due time for an early correction.- Interfaces with sales team, accounts receivable, cash application and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.- Apply technical principles, theories, and concepts to contribute to the development and improvement of Credit & Collection processes.

- Present, promote and sell products/services using solid arguments to existingand prospective customers;- Perform cost-benefit and needs analysis of existing/potential customers tomeet their needs;- Expedite the resolution of customer problems and complaints to maximizesatisfaction;- Achieve agreed upon sales targets and outcomes within schedule;- Supply management with reports on customer needs, problems, interests,competitive activities, and potential for new products and services.