• Implemented Performance Dashboard, resulting in easier monitoring and efficiency.• Optimized the company’s daily tasks to be more efficient and less time consuming with better excel formulas and queries.• Handled big data with Python3, resulting in faster and efficient work.• Held many past internal and external events. • Created various graphic designs, animation videos etc.

• Managed inbound calls related to Kereta Api Indonesia.• Addressed customer complaints and resolved problems within a reasonable timeframe.• Handled train ticketing via phone calls.