Umar (Mo) Cheema Email & Phone Number

New Jersey, United States

Bentonville, Arkansas, US

- Business Intelligence- Competitive Intelligence- Digital Intelligence- User Acceptance Testing- Advanced Analytics, Gen AI- OKRs & KPI Development

Bentonville, Arkansas, US

- Voice of Customer (Driver)- Driver Payments Excellence- New Driver Experience - OKRs & KPI DevelopmentReceived an "above and beyond" award by VP of On-Demand Delivery and recognized by SVP of End-to-End Delivery.

Stratham, New Hampshire, US

Developing fully integrated omni-channel, self-serve fulfillment experiences for retail customers.PU/DO, BOPIS, Curbside Pickup, Home Delivery, Self-Serve Shipping, & Returns Management.

Orlando, Florida, US

Product Portfolio: Multi-Modal Delivery Orchestration Platform (On-Demand, Same Day, Scheduled), Driver Dispatch App, and Delivery Management Portal.➢ Spearheaded a key partnership with Microsoft Azure to enhance the product stack while unlocking an abundance of sales, business and technical resources for the organization➢ Formulated strategic partnerships.

Atlanta, GA, US

Portfolio Strategy: Access Control Technologies (In-Garage / In-Home Deliveries, Pickup & Delivery Automation), Digitization of Last 50 ft., Construction Jobsite Logistics, PUDO, BOPIS & Returns.➢ Developed a multi-year, multi-phase strategic road-map to streamline the global last mile delivery experience for drivers while reducing more than $100 million.

Atlanta, GA, US

➢ Incubated and spearheaded a disruptive new business concept through an internal startup competition to reduce the risk of theft, loss or damage for high value goods in transit➢ Assembled and oversaw a cross-functional team of designers, hardware and software engineers, and drove product development by creating Product Requirements Docs through extensive.

Atlanta, GA, US

➢ Designed a new innovation pipeline to harness new ideas from UPS employees and proving the concepts by developing prototypes➢ Leveraged design thinking methodology to develop empathy for the end-customer, rapidly prototyped and conducted A/B testing to find the best solutions for emerging technologies like IoT, Machine Learning and AI➢ Conducted new.

Atlanta, GA, US

• Managed systems integration requirements for multi-brand online returns for The UPS Store.Integrated third-party systems for Last Mile Delivery by:
• Enhancing the small package shipments eligibility for delivery to the third-parties
• Eliciting eligibility requirements for small package shipment deliveries
• Increasing the number of small package shipments for third-party deliveries and eliminating user pain points at their rootAnalyzed the processes to decrease import & export holds for International Trade Solutions by:
• Modernizing the global supply chain document imaging software
• Eliminating the handling and movement of paper documents through customs

Atlanta, GA, US

• Facilitated the full integration of UPS My Choice into the Chatbot (Voice Assistant) as an embedded Agile Business Analyst/ Product Owner by:
• Eliciting requirements for user stories and creating acceptance criteria
• Analyzing data and customer feedback to proactively identify pain points and enhance customer experience for multiple messaging apps
• Coordinating activities through cross-functional teams and facilitating interaction during SCRUM meetings
• Led the project team to win the Digital Edge 50 Award and CIO 100 Award

Atlanta, GA, US

• Prototyped an Artificial Intelligence algorithm using Prescriptive Analytics to redirect long-haul shipments to avoid package delays due to bad weather conditions. The concept was further enhanced and deployed to.
• Eliciting business and functional requirements to meet business needs of key stakeholders
• Identifying solution alternatives to maximize the positive impact of new technology
• Creating work-flow diagrams to ensure understanding of complex business processes

Arlington, Virginia, US

-Assisted in creating Battalion’s operational plans, which the lower echelons implement.-Coordinated activities and operations based on data provided by other Battalion staff members.-Advised the Battalion Commander on matters concerning the unit’s combat readiness.-Carried out scout reconnaissance missions to spot enemy troops and gun locations.-Employed.

San Jose, CA, US

Montclair, NJ, US

--- Managed all aspects of the Center’s web-based, interim job posting system--- Managed all aspects of Career Services Marketing & Promotion of events--- Performed general maintenance of the Center’s website and electronic resources--- Created and managed the Center’s email communication strategy

Montclair, NJ, US

- Collected and analyzed competitive, economic and industry forecasts to identify new market opportunities- Performed market segment strategic planning by analyzing data to signify market patterns and trends- Generated factually-supported recommendations for clients in order to highlight promising areas of growth

Carteret, NJ, US

- Spearheaded a veterans’ tribute event that attracted 3,000+ attendees through an effective marketing campaign- Increased readership by creating newsworthy press releases of which 90% were published in daily newspapers and quarterly newsletters- Implemented cost effective public relations strategies and increased social media followers by 30%- Launched a.

Carteret, NJ, US

-Prepare and assist with writing press releases for various occasions.-Research, write, design and edit various commendation and proclamation letters.-Maintain payroll information by collecting, calculating and entering data.

Washington, District Of Columbia, US

-Researching, writing and editing responses to constituent letters and requests.-Attending hearing and briefings in specific legislative areas.-Performing a variety of administrative tasks, including answering constituent phone calls.

Master Of Business Administration (M.B.A.), Information Technology Project Management

Bachelor’S Degree, International Relations And Affairs

Associate’S Degree, Information Technology