- Business Intelligence- Competitive Intelligence- Digital Intelligence- User Acceptance Testing- Advanced Analytics, Gen AI- OKRs & KPI Development

- Voice of Customer (Driver)- Driver Payments Excellence- New Driver Experience - OKRs & KPI DevelopmentReceived an "above and beyond" award by VP of On-Demand Delivery and recognized by SVP of End-to-End Delivery.

Developing fully integrated omni-channel, self-serve fulfillment experiences for retail customers.PU/DO, BOPIS, Curbside Pickup, Home Delivery, Self-Serve Shipping, & Returns Management.

Product Portfolio: Multi-Modal Delivery Orchestration Platform (On-Demand, Same Day, Scheduled), Driver Dispatch App, and Delivery Management Portal.➢ Spearheaded a key partnership with Microsoft Azure to enhance the product stack while unlocking an abundance of sales, business and technical resources for the organization➢ Formulated strategic partnerships with Penske Logistics and Merchants Fleet to help OneRail Logistics Partners grow with ease ➢ Developed and executed the product portfolio road-map, implemented agile development best practices, and supervised a cross functional team of engineers, designers and analysts

Portfolio Strategy: Access Control Technologies (In-Garage / In-Home Deliveries, Pickup & Delivery Automation), Digitization of Last 50 ft., Construction Jobsite Logistics, PUDO, BOPIS & Returns.➢ Developed a multi-year, multi-phase strategic road-map to streamline the global last mile delivery experience for drivers while reducing more than $100 million in operating costs➢ Collaborated across a multi-functional team of industrial engineers, business intelligence analysts and software engineers to proactively enhance delivery processes and quantified the value through cost savings➢ Retroactively incubated and developed strategically aligned business cases to build new business capabilities to bring in profitable new revenue➢ Identified root cause for failed Construction Jobsite deliveries, coordinated among various teams to design new solution and deliver a top quality product➢ Designed and prototyped a hands-free driver on-road assistance application to help improve the safety of the driver and others.

➢ Incubated and spearheaded a disruptive new business concept through an internal startup competition to reduce the risk of theft, loss or damage for high value goods in transit➢ Assembled and oversaw a cross-functional team of designers, hardware and software engineers, and drove product development by creating Product Requirements Docs through extensive customer discovery➢ Formulated the business model, sales and pricing strategy, and go-to-market strategy by identifying key customer pain points and measuring the business valueThe UPS Innovations incubator, known as the Red Arrow Garage, was shut down a few weeks before the official launch of the startup, ROVE, due to organizational restructuring.

➢ Designed a new innovation pipeline to harness new ideas from UPS employees and proving the concepts by developing prototypes➢ Leveraged design thinking methodology to develop empathy for the end-customer, rapidly prototyped and conducted A/B testing to find the best solutions for emerging technologies like IoT, Machine Learning and AI➢ Conducted new product concept investigations, performed detailed market analysis and developed business cases to solve problems for strategic enterprise accounts ➢ Managed and led a team of hackers to prototype a predictive analytics algorithm to redirect long-haul shipments to avoid bad weather conditions and reduce package delays during peak season ➢ Evaluated a new AR-based e-retail market opportunity, developed the business case and successfully transitioned the product development to the strategy team by proving business value to senior level executives➢ Incubated and supervised the proof-of-concept development of an AR/VR based package dimensionalizer to enhance the mobile user experience

Managed systems integration requirements for multi-brand online returns for The UPS Store.Integrated third-party systems for Last Mile Delivery by:• Enhancing the small package shipments eligibility for delivery to the third-parties• Eliciting eligibility requirements for small package shipment deliveries• Increasing the number of small package shipments for third-party deliveries and eliminating user pain points at their rootAnalyzed the processes to decrease import & export holds for International Trade Solutions by:• Modernizing the global supply chain document imaging software• Eliminating the handling and movement of paper documents through customs• Streamlining the dutiable customs documentation for brokerage services

Facilitated the full integration of UPS My Choice into the Chatbot (Voice Assistant) as an embedded Agile Business Analyst/ Product Owner by:• Eliciting requirements for user stories and creating acceptance criteria• Analyzing data and customer feedback to proactively identify pain points and enhance customer experience for multiple messaging apps • Coordinating activities through cross-functional teams and facilitating interaction during SCRUM meetings• Led the project team to win the Digital Edge 50 Award and CIO 100 Award

Prototyped an Artificial Intelligence algorithm using Prescriptive Analytics to redirect long-haul shipments to avoid package delays due to bad weather conditions. The concept was further enhanced and deployed to production as part of the UPS Network Planning ToolFacilitated the analysis for the UPS Proactive Response Services for Critical Healthcare Shipments by:• Eliciting business and functional requirements to meet business needs of key stakeholders• Identifying solution alternatives to maximize the positive impact of new technology• Creating work-flow diagrams to ensure understanding of complex business processes

-Assisted in creating Battalion’s operational plans, which the lower echelons implement.-Coordinated activities and operations based on data provided by other Battalion staff members.-Advised the Battalion Commander on matters concerning the unit’s combat readiness.-Carried out scout reconnaissance missions to spot enemy troops and gun locations.-Employed crew and weapons in offensive, defensive and retrograde ground combat.-Processed prisoners of war and captured documents.-Developed and carried out offensive and defensive battle plans.-Employed crew and weapons in scout reconnaissance missions and retrograde ground combat.-Supervised units training programs and prepare training plans and schedules.

--- Managed all aspects of the Center’s web-based, interim job posting system--- Managed all aspects of Career Services Marketing & Promotion of events--- Performed general maintenance of the Center’s website and electronic resources--- Created and managed the Center’s email communication strategy

- Collected and analyzed competitive, economic and industry forecasts to identify new market opportunities- Performed market segment strategic planning by analyzing data to signify market patterns and trends- Generated factually-supported recommendations for clients in order to highlight promising areas of growth

- Spearheaded a veterans’ tribute event that attracted 3,000+ attendees through an effective marketing campaign- Increased readership by creating newsworthy press releases of which 90% were published in daily newspapers and quarterly newsletters- Implemented cost effective public relations strategies and increased social media followers by 30%- Launched a ‘Hire Local’ campaign by developing local business relationships and hosting job fairs to employ 50+ residentsDuties:-Create media distribution of press kits, press releases, photo ops and quarterly newsletters.-Coordinate sponsorships and indirect marketing and advertising initiatives to gain positive public attention.-Implement cost effective public relations strategies through maintaining a strong social media presence. -Act as the primary liaison with media buying agencies and vendors to provide direction.-Produce and distribute public announcements and provide updates as situations develop.-Monitor, report and liaison constituent related issues to proper departments for resolution. -Establish and maintain positive media and public relations.-Answer queries promptly and make regular presence at community events. -Update, edit and recreate web content and maintain a calendar of community events.-Designed and launched a public employment opportunity page on the Municipal website.-Manage smaller lever community and economic development projects.

-Prepare and assist with writing press releases for various occasions.-Research, write, design and edit various commendation and proclamation letters.-Maintain payroll information by collecting, calculating and entering data.

-Researching, writing and editing responses to constituent letters and requests.-Attending hearing and briefings in specific legislative areas.-Performing a variety of administrative tasks, including answering constituent phone calls.