Amanda Holzwarth Email & Phone Number

Billings, MT, US

As a ServiceNow Developer at Leidit, I play a pivotal role in delivering innovative solutions for Federal IT projects, specializing in ServiceNow Security Operations (SecOps). This position combines technical expertise with strategic client collaboration to address complex challenges, optimize processes, and enhance organizational efficiency through the.

As a Teaching Assistant, I will have the privilege of supporting and guiding the next generation of IT professionals as they embark on their journey to master the ServiceNow platform. This role involves working closely with the instructors and students, providing valuable insights, and ensuring a smooth learning experience.- Collaborate with instructors to.

• 1. ServiceNow Platform Expertise
• Completed over 750 hours of hands-on experience with the ServiceNow platform, showcasing an exceptional aptitude for optimizing operations and elevating efficiency, reflected in nearly 60 badge completions.
• Demonstrated solid foundation in configuring, customizing, and developing workflows to enhance process efficiency.2. Comprehensive Development Proficiency
• Exhibited a development acumen encompassing core ITSM tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, and custom app creation.
• Leveraged technologies such as JavaScript, and HTML, CSS, to engineer tailored applications, catalyzing accelerated business processes.3. Standards-Compliant Solutions Implementation
• Ensured meticulous compliance with industry best practices and standards while implementing solutions.

Cloud Technology & Security Internship

• During my internship with the Cybersecurity Workforce Alliance as an Information Security Analyst (Cloud Security) from June 2023 to September 2023, I played a pivotal role in cloud security. In this role, I achieved.
• Hands-On Cloud Security Expertise: As a Cloud Security Intern, I immersed myself in the Information Security field, specifically focusing on cloud environments. Throughout 350 hours, I actively engaged in planning.
• Collaborative Problem Solving: Collaborated closely with a diverse team of fellow interns, industry experts, and a dedicated course facilitator to tackle intricate cybersecurity challenges prevalent in the cloud.
• Practical Cybersecurity Case Charter: Initiated and executed a comprehensive charter for a cybersecurity case that was directly relevant to cloud security. This initiative provided a platform for practical, real-world.
• Continuous Learning: Participated in weekly lessons, encompassing directed readings and video tutorials, aimed at enhancing the team's collective understanding of cloud security principles and best practices.
• NIST Framework Implementation: Gained proficiency in applying the National Institute of Standards and Technology (NIST) Framework, recognized as a gold-standard in the corporate world. This framework was employed to.

Billings, Montana, United States

• With over 20 years of extensive call center technical support experience encompassing hardware, printers, peripherals, and diverse application/software support, I bring expertise in a wide range of software and.
• Support the entire organization throughout the US, UK, Canada and Offshore sites, via phone, chat or email.
• Managing and providing comprehensive technical direction and support for over thousands of End-Users, remotely working or onsite.
• Performed remote tool support using Remote Desktop Connection, Remote Assistance, PCAnywhere.
• 18+ years technical support for Windows operating system.
• 18+ years technical support for Symantec Endpoint Protection, CheckPoint/Pointsec, WinMagic SecureDoc. MyED, Pulse, RSA, OKTA, VeRA.