Marco A Souza Email & Phone Number

Woodstock, Ga, Us

Roswell, Georgia, United States

Diagnostics: Accurately diagnose vehicle problems using advanced diagnostic equipment and technical manuals.Repairs: Perform a variety of repairs, including engine, transmission, brake, suspension, and electrical systems.Maintenance: Complete routine maintenance tasks such as oil changes, tire rotations, and brake inspections.Customer Service: Provide excellent customer service by explaining repairs, answering questions, and ensuring customer satisfaction.Safety: Adhere to all safety procedures and regulations to protect yourself and others.Professional Development: Continuously update your skills through training and certifications.

South San Francisco, California, United States

• Market, negotiate freight rates, and sell transportation services to established carriers nationwide for a leading transportation companies. • Research high-traffic market areas nationwide; identify potential carriers; and determine carriers' logistics needs.• Prepare, present, and close quotes/bids with carriers.• Freight Scheduling: Post loads daily to high-volume internet load boards to increase load visibility and opportunities to carriers nationwide.• Identify prime carriers and coordinate reliable scheduling to achieve high-quality satisfaction for both carriers and customers.• Coordinate emergency pickups and deliveries of freight when necessary.• Research, identify, and coordinate backhaul loads for dedicated fleets to provide timely service for customers and additional revenues for the company.

San Bruno, California, United States

• Ensures that all department employees receive appropriate manufacturer training.• Ensures that all repairs are assigned to technicians in an equal and fair manner.• Providing technical support for technicians when necessary.• Ensures repairs are charged out correctly.• Checks progress of each repair order throughout the day.• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.• Road tests vehicles to quality-check work performed.• Handles all customer complaints within 24 hours, informing other managers as appropriate.• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.• Monitors technicians' daily productivity reports and corresponding payroll records.• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. • Reports problems to the service manager or dealer.• Ensures the proper care, storage and inventory of special tools.• Keeps abreast of new equipment and tools available and recommends purchases.• Attends managers meetings as requested.• Strives for harmony and teamwork within the department and with all other departments.• Maintains safe work environment.• Maintains professional appearance.• 2004 - 2009 - Toyota Prius Instrument cluster Repair.• 2004 - 2021 - Toyota Prius Hybrid battery repair.• Communicated effectively with customers on future problems and repairs that might need to be addressed.• Electrical troubleshooting, Diagnostic.• Maintained vehicle records by recording and filing all service and repairs.• Disassembled engines and repaired or replaced defective parts.

San Francisco Bay Area

• Ensures that all department employees receive appropriate manufacturer training.• Ensures that all repairs are assigned to technicians in an equal and fair manner.• Providing technical support for technicians when necessary.• Ensures repairs are charged out correctly.• Checks progress of each repair order throughout the day.• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.• Road tests vehicles to quality-check work performed.• Handles all customer complaints within 24 hours, informing other managers as appropriate.• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.• Monitors technicians' daily productivity reports and corresponding payroll records.• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. • Reports problems to the service manager or dealer.• Ensures the proper care, storage and inventory of special tools.• Keeps abreast of new equipment and tools available and recommends purchases.• Attends managers meetings as requested.• Strives for harmony and teamwork within the department and with all other departments.• Maintains safe work environment.• Maintains professional appearance.• 2004 - 2009 - Toyota Prius Instrument cluster Repair.• 2004 - 2021 - Toyota Prius Hybrid battery repair.• Communicated effectively with customers on future problems and repairs that might need to be addressed.• Electrical troubleshooting, Diagnostic.• Maintained vehicle records by recording and filing all service and repairs.• Disassembled engines and repaired or replaced defective parts.

San Francisco, California, United States

San Francisco Bay Area

San Francisco Bay Area

Front End Developer

San Jose,Ca

Independent contractor

Aparecida De Goiânia, Goiás, Brazil

Operations Manager Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Support worker communication with the management team.

Certificate, Web Page, Digital/Multimedia And Information Resources Design

web development course

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General