Mod J. Email & Phone Number

Vancouver, Bc, Ca

North Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

● Tracked and addressed customer issues throughout their entire journey, from pre-arrival to departure, with a focus on providing timely and effective solutions tailored to their needs.● Steered and managed a highly qualified team of 40 individuals, ensuring smooth day-to-day operations and maintaining high levels of productivity and motivation.● Attained high level of customer satisfaction by effectively resolving guest complaints and providing optimal solutions.● Created and executed various robust structured training plans to foster the growth of teams, enhancing their operational knowledge and skills and ensuring the hotel maintains its Forbes 5* level.

Vancouver, British Columbia, Canada

Supervised day-to-day activities of departmental personnel, including top-notch 112 employees to drive company performance. Provided exceptional managerial services to oversee all processes related to staff scheduling, payroll, and training programs. Provided daily and weekly reports to the Director of Housekeeping and operational team. Tracked and resolved various complex issues in a timely manner to maximize customer satisfaction levels.● Achieved and maintained high standards for 5* Forbes rating, persistently ensuring departmental scores ranked highest in hotel.● Developed and executed various robust SOPs and Job Task lists for guest attendants and office coordinators to enhance operational efficiency.● Orchestrated project to outfit 49 suites with upscale amenities and new furniture during summer of 2022.● Incorporated personalized amenities and bedding/bath products for all guests, a first for Vancouver.● Spearheaded removal of non-essential single-use plastics from guest experience, including public areas, guest rooms, culinary outlets, and spas.

Victoria, British Columbia, Canada

Adhering to the Fairmont values and concept to deliver an “Elegant, unique and limitless experience” for all guests. • Providing comprehensive support to the Assistant Front Desk Manager regarding overall front desk operations, ensuring adherence to service standards, and preparing reports for operation leaders’ meetings. Followed up on guest complaints in a prompt and professional manner to ensure the highest level of satisfaction.● Ensured all guests experience the Fairmont values of providing an “Elegant, unique, and limitless experience".

Victoria, British Columbia, Canada

Vancouver, British Columbia, Canada

Tehran Province, Iran

Supervised division to ensure timely and efficient delivery of customer trip inclusions. Guided team members with leadership, mentorship, and direction. Monitored daily performance, addressed staff concerns, and maintained team satisfaction. Planned and facilitated team development activities oriented towards improving skills, managing time, managing conflicts, personal growth, and strengthening team cohesiveness.● Developed a cohesive approach to growing our organization through establishing and fostering relationships with key stakeholders.● Utilized connections with the community to identify and engage potential suppliers to amplify our operations.● Established contractual agreements with partners and suppliers, and represent the company at various co-working spaces, community events, and industry gatherings.● Promoted a high performance culture and the pursuit of continuous improvement with a focus on outstanding customer service

Tehran Province, Iran

Tehran Province, Iran

Tehran Province, Iran

Master Of Arts - Ma, Tourism And Hospitality Management

Certificate, Hotel Revenue Management

Bachelor Of Science (Bs), System Analysis