Mark Oliver Email & Phone Number

Salt Lake City, Ut, Us

As a user experience designer, I work closely with business owners and stakeholders to help research, design, test, and launch software products.Clients include Google, Wells Fargo, Kuali (Higher Ed), MegaBee (Vehicle Dispatch), KimKim (Travel Concierge), CaucusRoom (Social Network), and CareerFoundry (Mentoring), Pleasant Grove City.

Start-up social media platform for those who want to gather, encourage and mobilize with like minded people in their neighborhoods. - Designed a new post creation experience, events pages, and group interactions based on research findings- Worked closely with stakeholders, subject matter experts, product, and development to successfully launch a new video player and meeting tool- Personally interviewed customers on all major research projects - Led a site-wide redesign effort in order to rebrand CaucusRoom and put the company into a more competitive position

Mountain View, Ca, Us

Below is a list of Google products I worked on, as a contractor, spanning several years. 2013 - I was hired into the Sales and Support Team (within Ads) to lead the research and design of their knowledge management system, case management system, and CRM platform:- When my new knowledge management system designs were tested, the usability rating (System Usability Scale) rose from 45% (current product) to 76% (redesign)- I received the Sales and Support team award for the rapid turnaround of the Feedback Module - a tool that enables customers to capture and edit screenshots, and comment on any Google product before sending it to support2016 - Google Home Services connects consumers with qualified local service providers. After the pilot, this product successfully launched in many cities across the United States in several verticals:- I led the design of all ad units on the Google search results page across desktop, mobile and tablet- My new interaction designs increased the click rate from 28% to 41% on the Google search results page, desktop experience- I directed the strategy and vision on a small team that won recognition across Google for impacting, influencing, and innovating on a new product idea2018 - Google Local Services (GLS) where I helped design and launch a new vertical for local service providers and consumers:- Won a GLS Award designing my first project at Google- Led the design and branding of a new Professionals vertical at GLS and successfully launched the MVP within 12 weeks- Directed the design of several key interactions within AdWords Express2021 - Looker (part of Google Cloud) helps people explore, share, and visualize their company's data so that they can make better business decisions:- Led research and design for Looker’s new Data Scout product- Involved designing concepts and interactive prototypes in Figma to test several new conceptsfor the Data Scout homepage, configurations flow, and results pages

Lehi, Ut, Us

Kuali develops SaaS higher education software solutions for universities and colleges. - Researched, designed, and successfully shipped an improved budget experience that allows inline editing, simpler cost sharing interactions, and a clean user interface- Personally interviewed over 40 admin researchers at colleges to better understand the complex domain of proposal development for college admins- Created and presented a new vision for the Sponsored Programs group and stakeholders whilst also working closely with Product Managers and Development to shape requirements

San Francisco, California, Us

Below are some of the Wells Fargo products I worked on spanning many years. I started as a fulltime employee for several years, then moved to contract.2001 - Responsible for user interface design of payments and transfers, applications, global utilities, and small business:- Designed and developed several paper prototypes and interactive prototypes based oncompetitive analysis, business objectives, and user needs- Lead role in the Process Definition committee: collaborated with content writers and information architects, to develop tasks, deliverables and dependencies- Key role in the design and development of site wide accessibility and visual design guidelines and standards, effectively centralized visual standards throughout the company2014 - I was brought on board to implement a new design system and led the design of several major products within Consumer Online Banking:- With product and development I led a customer experience team to design and deliver a tool that gave credit card customers the ability to increase their credit lines quickly and securely online. Responsive design using the new design system. Fully ADA compliant- I created new concept designs for Apple Watch banking customers that enabled them to transfer money to a friend using a single gesture action- During a prototype workshop with Health Savings Account stakeholders I directed the prototype creation process and moderated the testing of paper prototypes with real customers in order to validate several new design concepts2018 - I was brought on board to lead the UX of a new CRM design system, in an Agile environment:- As part of one of the first Agile teams in Wells Fargo I was given the task of leading the design of the Servicing Team speed-to-market product- I directed the user experience both at a product and program level- Communicated the designs to internal partners and lines of businesses- Created wireframes, interactive prototypes, and user experience best practices

Palo Alto, Ca, Us

HP, provides services for small, medium, and large businesses, and until recently was the world's leading PC manufacturer. I initially joined HP to grow a global design team that would create a suite of products for the airline industry.- I recruited a team of several visual designers, interaction designers, and front end developers across America and Asia in order to produce and successfully ship products for Consumer Travel- As a member of the leadership team for HP's products, I defined the vision and strategy for the user experience design. I also communicated the design philosophy, rationale, and processes internally and to customers- The success of our Consumer Travel products opened up the opportunity to create software and web applications in other verticals such as Entertainment, Finance, Hospitality, and Insurance

Redmond, Washington, Us

Microsoft, one of the world's most valuable companies, and producer of services such as MSN and Bing. I was brought on board to lead the design of the Social and Community Platform on MSN.- I worked directly with the leadership team at MSN, and several international product managers, to create prototypes and design specifications for the MSN tablet app which, when shipped, was repurposed by 42 countries worldwide- With my team of 3 designers I successfully shipped products, and led the design on projects for MSN Home Page redesign, Branding, all Social and Community Platform products, Mobile, MSN TV, Windows Live, Microsoft Company Demos, Home Page App Bar, MyMSN, MSN Video, and Bing- I helped establish consistent and efficient design practices across the global UX team - improvements on file sharing, naming conventions, folder structures, new iconography language, and developed Human Interface Guidelines for the new MSN design