I'm a self-driven and experienced IT Support Engineer with over a decade of technical expertise in mid to large corporate environments, catering to both internal and external clients, spanning from executives to end-users. My goal is to deliver outstanding service and support.
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Senior Technical Support EngineerDiyar United Company Aug 2021 - PresentInstalled and managed DN Vynamic applications which are software solutions for fuel and retail sectors.Installed and managed Swiftec applications for fuel forecourt and station operations.Deploy regular updates/patches for Microsoft operating systems , applications, and services.Installed and managed Windows 2012 and 2016 servers in LAN and Azure cloud environmentsDeployed API and Web App service in Azure cloudDeployed virtual instances using VMware ESXiTroubleshoot various hardware devices and computersAcquired knowledge of Hectronic and DOMS products, Postman, and RESTAPIsAcquired knowledge of MS SQL server 2016, RAID, and Jira ticketing system
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Technical Support Team LeadGulf Axis Contracting Mar 2013 - Jul 2021Saudi ArabiaInstalled and maintained operating systems and applications.Worked closely with customers, staff, and stakeholders to plan, implement, and integrate system-oriented projectsManaged and monitored all installed GPS tracking system devices and sensors for high availabilityOffered troubleshooting for tracking system via voice and text chat, achieving resolution rates of 90 %Diagnosed issues in GPS hardware products and fleet management software, directing tickets to relevant personnel for resolutionProvided troubleshooting and support, both in-person and remote -
Technical Support SpecialistDms Aug 2011 - Jan 2013DammamInstalled and configured computers, devices, and software for employees and clients.Handled 30+ weekly support requests for technical issues on Security and LAN projects.Worked with vendors to find replacement parts and solve complex problems.Assisted end users with basic troubleshooting tasks and provided support.Ensured customer satisfaction after support engagement and problem resolution.Recorded all transactions and support interactions in the system for the knowledge base.
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Technical Support SpecialistItqan International Co Jan 2010 - Jul 2011Al Khobar, Eastern, Saudi ArabiaMade guides and FAQs for customers.Suggested upgrades to boost system speed. Checked customer satisfaction.Logged all support activities and transactions.Explained technical information clearly.Recorded notes for each customer and order. Resolved 15 requests per day.Escalated and addressed customer issues. Activated new accounts.
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Help Desk TechnicianSaba Islamic Bank Jan 2008 - Dec 2009Sana'A,YemenPrepared computers, hardware, and devices.Recorded support activities and transactions.Installed Operating system and softwareCollaborated with vendors in replacement parts and complex problems.Delivered Tier 1 IT support.
Mohammed Abdu Skills
Mohammed Abdu Education Details
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Sana'A Community College3.7/4
Frequently Asked Questions about Mohammed Abdu
What company does Mohammed Abdu work for?
Mohammed Abdu works for Diyar United Company
What is Mohammed Abdu's role at the current company?
Mohammed Abdu's current role is Senior IT Support Engineer.
What schools did Mohammed Abdu attend?
Mohammed Abdu attended Sana'a Community College.
What are some of Mohammed Abdu's interests?
Mohammed Abdu has interest in Com, Itrack21.
What skills is Mohammed Abdu known for?
Mohammed Abdu has skills like Created And Optimized Configuration Using Gps Cfg File, Perform Regular Upgrade And Configuration Ota For Gps Tracking, Helped Resolve Disconnection Of Devices And System Failure, Implemented And Arranged It Training Class, Configure And Maintain Wlan, Prepare And Deliver, Configured Voip Devices And Gateway, Friendly And Keen To Share Knowledge With Others, Ability To Work Under Pressure, Computer Networking, Mac Os X Server, Network Administration.
Who are Mohammed Abdu's colleagues?
Mohammed Abdu's colleagues are Eslam Ghazal, Walaa Kabbani, Emad M. Abu Ghadeer, Mirshed Tk, Munaf Rafique Chafekar, Rahul Babu, Shabbir Ahmed.
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mohammed kabani
Flight Attendant | Delivering Safety, Comfort, & Exceptional Service | Multilingual & Cultural Awareness | Eager To Create Memorable Experiences ✈️🌍Jeddah -
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Mohammed Abdu
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