Mohammed Abdu Email & Phone Number

Saudi Arabia

Installed and managed DN Vynamic applications which are software solutions for fuel and retail sectors.Installed and managed Swiftec applications for fuel forecourt and station operations.Deploy regular updates/patches for Microsoft operating systems , applications, and services.Installed and managed Windows 2012 and 2016 servers in LAN and Azure cloud environmentsDeployed API and Web App service in Azure cloudDeployed virtual instances using VMware ESXiTroubleshoot various hardware devices and computersAcquired knowledge of Hectronic and DOMS products, Postman, and RESTAPIsAcquired knowledge of MS SQL server 2016, RAID, and Jira ticketing system

Saudi Arabia

Installed and maintained operating systems and applications.Worked closely with customers, staff, and stakeholders to plan, implement, and integrate system-oriented projectsManaged and monitored all installed GPS tracking system devices and sensors for high availabilityOffered troubleshooting for tracking system via voice and text chat, achieving resolution rates of 90 %Diagnosed issues in GPS hardware products and fleet management software, directing tickets to relevant personnel for resolutionProvided troubleshooting and support, both in-person and remote

Dammam

Installed and configured computers, devices, and software for employees and clients.Handled 30+ weekly support requests for technical issues on Security and LAN projects.Worked with vendors to find replacement parts and solve complex problems.Assisted end users with basic troubleshooting tasks and provided support.Ensured customer satisfaction after support engagement and problem resolution.Recorded all transactions and support interactions in the system for the knowledge base.

Al Khobar, Eastern, Saudi Arabia

Made guides and FAQs for customers.Suggested upgrades to boost system speed. Checked customer satisfaction.Logged all support activities and transactions.Explained technical information clearly.Recorded notes for each customer and order. Resolved 15 requests per day.Escalated and addressed customer issues. Activated new accounts.

Sana'A,Yemen

Prepared computers, hardware, and devices.Recorded support activities and transactions.Installed Operating system and softwareCollaborated with vendors in replacement parts and complex problems.Delivered Tier 1 IT support.