Sales Operations Lead
Current▪ Improved the Sales Returns reporting by designing a dashboard, categorized by brands & SKUs, providing a visual representation of the actual returns against sales.▪ Launched an advanced Customer Opening Tracker for real-time visibility into on-boarded and pending customer status.▪ Streamlined the customer onboarding process by eliminating unnecessary steps, reducing the cycle from 25 days to 8 days.▪ Assessed profiles against SOPs, drafted agreements, and successfully deployed over 50 GT customers in the ERP system (SAP).▪ Analyzed and interpreted sales data for 18 brands, developing impactful presentations and sales reports for senior management to support business performance reviews.▪ Streamlined the management of customer claims related to trade offers and marketing activities, ensuring alignment with strategic objectives, which enhanced approval efficiency by 40% for all submitted requests.