Modather Mohammed Email & Phone Number

Khartoum, Khartoum State, Sudan

Cash, Cheque & ATM managementResponsible for counter services at the branch with a view to achieving timely and accurate processing of deliverable in a personalized environmentManaging service delivery observation of queue time and length and taking action as needed to capacities serving counters and / or managing customer trafficBackup to perform the job of ATM cash officer keeping in view the laid down guidelineProcessing of all activities pertaining to ATM Operations and ensure ATM cash is balanced with BSD ATM cash on daily basisEnsure efficiency, cost effectiveness and accuracy of transaction through proper controls, systems and proceduresEnsure that departmental activities are carried out strictly in accordance with the laid down procedures in process flow charts, management manual, foreign exchange manual, BOS regulation & other circulars of instructional nature in line with the compliance as operation risk guidelines.Review of system and controls on regular basis, identifying bottlenecks and control weaknesses with a view to recommending development for better system, in liaison with Information Technology, Compliance Dept. and Branch Sales & Service ManagerEntries in suspense account must be monitored closely and ensures that suspense account is shown nil outstanding at the end of the day.

Khartoum, Khartoum State, Sudan

Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.Providing product and service information to customers.

Khartoum, Khartoum State, Sudan

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) .Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.