Experienced AI engineer with a Bachelor’s Degree in Computer Science from The University of Texas at Tyle and a Master's in Computer Science from Texas State University. Passionate about computer science education, equality, space exploration, and dogs. 🐶
Ibm
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Senior Customer Success ManagerIbm Jul 2024 - Present
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Senior Ai EngineerIbm Jun 2023 - Jul 2024Americas watsonx Client Engineering Team
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Senior Technology EngineerIbm Jul 2022 - Jun 2023IBM Client Engineering:- Create reusable assets (code, videos, etc.)- Provide training to internal and external clients- Lead Customer Care projects- Oversee technical implementations- Manage customer feedback and relationships
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Advisory Technology EngineerIbm May 2021 - Jul 2022IBM Client Engineering:- Public/Federal Market- Customer Care Instructor- Americas Cloud Native/DevOps Community of Practice Leader- Lead Developer Buddy - Austin- Dogs of IBM Admin
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Customer Success ManagerIbm Jan 2018 - May 2021- Senior CSM- Lead Developer Buddy (Austin)- Open Source Contributor- Dogs of IBM AdminI apply my expert-level technical skills to drive successful customer outcomes with IBM hybrid cloud & AI Growth Offerings. I am responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. I guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
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Software DeveloperIbm Apr 2017 - Dec 2017Cloud Adoption Leader Developer - I worked on an internal tool called ETA (Engagement Tracking Application) using Javascript, Node, MongoDB, and more.
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Software Engineering InternNasa'S Columbia Scientific Balloon Facility/Orbital Atk Jan 2016 - Mar 2017· Provide software support and updates for the Aquila and Pegasus proprietary programs. Monitor balloon flight data.· Technologies: C#, C, Java, Fortran, MySql, ASP.NET, LabViewFeatured on The Daytripper: http://www.pbs.org/video/2365950346/
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Research Experience For Undergraduates ParticipantComputing Research Association May 2015 - Jul 2015Washington, Dc, UsPervasive Systems for Elder CareI worked on a project with the goal of assisting the elderly in their homes. Essentially I worked on creating a home automation system. I created a voice-activated app using C# and Cortana which controlled various items throughout the home, such as lights, appliances, etc. The app was ran using a Windows 10 tablet. Some technologies that were implemented were: Mongo DB, Web API's, OpenHAB, Node.js, and more. -
Accounting AssistantStaples & Associates, P.C., Cpas Aug 2012 - Jan 2014Bookkeeping, tax preparation, advisory services, assistant.
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OwnerMorgan'S Computer Services Oct 2009 - Dec 2013Computer repair & web design.
Morgan Carroll Skills
Morgan Carroll Education Details
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Texas State UniversityComputer Science -
The University Of Texas At TylerComputer Science -
Trinity Valley Community CollegeGeneral Studies And Humanities
Frequently Asked Questions about Morgan Carroll
What company does Morgan Carroll work for?
Morgan Carroll works for Ibm
What is Morgan Carroll's role at the current company?
Morgan Carroll's current role is Senior CSM at IBM | AI Ethics Focal Point | Former NASA Intern | Tinkerer | Dog Mom.
What schools did Morgan Carroll attend?
Morgan Carroll attended Texas State University, The University Of Texas At Tyler, Trinity Valley Community College.
What skills is Morgan Carroll known for?
Morgan Carroll has skills like Computer Repair, Web Design, It Management, Network Administration, Networking, Computer Hardware, Network Security, Vpn, Computer Security, Troubleshooting, Software Installation, Windows 7.
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