Experienced in managing content and technical teams, software design and development, database design and development, technical writing, and support. At the core of my experience are the principles of designing systems, services, and content for self-service and streamlined user journeys. Excellent communication skills, both written and oral, to effectively resonate with executives, software developers, IT professionals, and end-user audiences. These communication skills enabled me to author these 15 technical books: https://docs.google.com/document/d/1XJ8GZzRMrKGTbHhyVblwNzDZCGj5cP4e4XoHOSsZNqk/Highly-motivated professional who addresses issues proactively as they are discovered. Strong technical and effective communication skills enable me to gain credibility with executives, engineers, ISV partners, and developer community, which, in turn, leads to resolution of virtually any issue. Veteran of the US Air Force, where I learned the fine arts of discipline and teamwork, which cemented my outstanding work ethic as a team player and leader.