• M365 admin suite management • Work with the IT and UC Manager to proactively suggest, define, launch, and drive organizational and operational initiatives.• Work collaboratively with stakeholders and the Global IT Manager to develop the strategy which will form part of the collaboration roadmap.• Supporting a multi-location IT infrastructure for several hundred users.• Influencing the IT and application architecture, ensuring solutions bring benefits to the end users, ensuring solutions are prepared for operational deployment (especially robustness, reliability and scalability).• Documenting the solutions implemented and ensuring both technical teams and end users are fully versed on the new offering.• Responsible for system enhancement and streamlining.• Provide estimates, system descriptions, test plans etc., for the many ongoing enhancement activities.• User Technical Support.• Troubleshooting technical problems and implementing solutions.• System upgrades both at workstation and Server level.• Purchasing of IT Equipment and software in line within agreed budgets.• Provide fast and accurate troubleshooting and rectification of reported faults.• Asset management and repair logistics.• Software Testing, Implementation & configuration• Ensure smooth integration of mail, file servers and any other required components and technologies• Automation of daily task with PowerShell• Server, user management via scripting in PowerShell• Managing O365 mail, AzureAD, ADSynch, Email policies, exchange hybrid environment with PowerShell• Automation of Microsoft 365 Secure Score actions with PowerShell.• SCCM patches, updates, task sequence and application catalog/ software center management

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan, all windows updates and security patches via SCCM.• Managed the whole infrastructure, network switches, routers, firewalls, VMware, Vsphere, Hyper-V and Citrix virtualisation, backups, server maintenance, DNS, DHCP and certificates. • Migrated Office 2010 to Office 365, Deployed O365 Clients on all workstations via SCCM, configured AdSync, setup Exchange Online & Hybrid deployment, migrated all email accounts to Exchange Online, managed and setup Domains on Office 365 and ensured Security and compliance on Office 365.• Incident Management and Request Fulfilment for all Meganexus clients, handling support calls over the phone and via the support mailbox.• Handling and managing Service Requests: Install, configure and replace Software/Hardware, password resets, configuring and provisioning equipment and software for new joiners, Telephony support for VoIP.• Running reports as instructed by internal staff and clients.• Monitoring support mailboxes and responding to clients within the agreed SLAs• Desk side (2nd Line) support for internal Meganexus customers: Supporting Windows 10 and 8 devices, Skype for Business, Office 365, MS Exchange issues and SCCM.• Incident Management activities for Major Incidents to include; logging, troubleshooting, setting the customers expectations on resolution times, etc.• Attended CAB meetings and raised RFC’s in compliance with ITIL for any changes made in live systems environment.

• Setting up and configuring new laptops and desktops • Creating, Modifying Users on the Active Directory Server.• Responding to helpdesk tickets in a timely manner.• Troubleshooting Wireless and Ethernet connectivity issues.• Allowing, changing, modifying permissions for user access on File Servers.• Troubleshooting Wireless and Ethernet connectivity issues.• Providing support for iPad’s, Kindle and smartphone devices.• Troubleshooting network and local printers.• Supporting and maintaining MS Server/Desktops.• Completing internal user moves.

• Providing 1st Line Support to clients.• Answering email, phone and live chat enquiries.• Managing the support desk console.• Remote client installations and de-bugging.• Testing and providing sanity-checks on various devices.• Assist in the creation of technical content for support.• Analysing support queries to spot trends and underlying issues.