Bart C Email & Phone Number

London, United Kingdom

• M365 admin suite management
• Work with the IT and UC Manager to proactively suggest, define, launch, and drive organizational and operational initiatives.
• Work collaboratively with stakeholders and the Global IT Manager to develop the strategy which will form part of the collaboration roadmap.
• Supporting a multi-location IT infrastructure for several hundred users.
• Influencing the IT and application architecture, ensuring solutions bring benefits to the end users, ensuring solutions are prepared for operational deployment (especially robustness, reliability and scalability).
• Documenting the solutions implemented and ensuring both technical teams and end users are fully versed on the new offering.

London, Greater London, United Kingdom

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan, all windows updates and security patches via SCCM.
• Managed the whole infrastructure, network switches, routers, firewalls, VMware, Vsphere, Hyper-V and Citrix virtualisation, backups, server maintenance, DNS, DHCP and certificates.
• Migrated Office 2010 to Office 365, Deployed O365 Clients on all workstations via SCCM, configured AdSync, setup Exchange Online & Hybrid deployment, migrated all email accounts to Exchange Online, managed and setup.
• Incident Management and Request Fulfilment for all Meganexus clients, handling support calls over the phone and via the support mailbox.
• Handling and managing Service Requests: Install, configure and replace Software/Hardware, password resets, configuring and provisioning equipment and software for new joiners, Telephony support for VoIP.
• Running reports as instructed by internal staff and clients.

London, United Kingdom

London, United Kingdom

• Setting up and configuring new laptops and desktops
• Creating, Modifying Users on the Active Directory Server.
• Responding to helpdesk tickets in a timely manner.
• Troubleshooting Wireless and Ethernet connectivity issues.
• Allowing, changing, modifying permissions for user access on File Servers.
• Providing support for iPad’s, Kindle and smartphone devices.

London, United Kingdom

• Providing 1st Line Support to clients.
• Answering email, phone and live chat enquiries.
• Managing the support desk console.
• Remote client installations and de-bugging.
• Testing and providing sanity-checks on various devices.
• Assist in the creation of technical content for support.

Piccadilly Circus

Poplar JCP

London, United Kingdom