Working in a logistics company, I am directly responsible for updating clients information, liaising with shipping lines to ensure that cargo is loaded, shipped and delivered to the customer on time.Preparation of the necessary documents to get cargo to there final destination.

Responsible for ensuring our customers receive the best services that the company can offer.

My duties and Responsibilities are;• To listen to recorded audios sent by clients, analyze it and type in it clean verbatim as requested by the client.• To analyze videos sent by clients and type the information recorded in it as specified by the client.

• Telleselling of company products and services to potential clients and exploring opportunities to add value to the company.• Identifying potential clients and keeping record of their orders to ensure timely deliveries• Provide support to the sales agents to ensure that the customer requirements and needs are met appropriately and when required.• Resolve customer complaints by clarifying issues, exploring answers and alternative solutions, and where necessary escalating unresolved problems• Determines requirements by working together with the customers.Other responsibilities within the company;• I occasionally acted as the assistant stores manager in charge of receiving and issuing stock; and making reconciliation of the stock with the sales agents to ensure smooth flow of the company business.

My duties and responsibilities included but not limited to;• Develop marketing and work plan for the establishment of solid clientele base.• Identify and sensitize the potential clients in the respective area of operation.• Use the company lending Methodology to sell the products.• Refer clients that are illegible for other FINCA products to the respective departments.• Mobilize groups for the purpose of lending to them.• Train of group members in the FINCA Lending methodology. • Guide, monitor, and supervise SGL activities in line with SGL policy and procedure manual.• Evaluate and assess the credit risk of individual clients and groups by inspecting business and household of potential clients, appraise client’s business and repayment capability before disbursing loans.• Generate and submit on time accurate documentation to enable loans to be disbursed.• Maintain complete and accurate loan documentation in the office and supervise the maintenance of group record keeping process.• Maintain the company standard customer service in all group members. • Provide advice to clients on borrowing and loan management. • Maintain constant communication within assigned groups. • Ensure and increase client satisfaction without threatening performance goal• Prepare and submit reports on the number of clients, repayments, portfolio quality, loan recoveries and follow-up action on delinquency.

My major responsibilities were;• Identifying and handling customer inquiries, resolving customer problems, educating customers with products and services offered, matching product development with customer needs and adherence to customer service schedules.• To provide advice and educate MTN customers on MTN related products and services. • To effectively handle incoming calls from customers in accordance to the defined quality standards.• Receive and respond to customer enquiries/complaints via the telephone and other media following the MTN Contact center standards.• Maintain a good understanding of the products and services of the company.• Keep up to date with the relevant changes to products, processes and technologies within the work environment.• Develop and maintain positive and productive working relationships with customers and colleagues at work.• To meet or even exceed performance standards (KPIs) set for the MTN call center.

I have worked as a Sales Representative for Lasting Solutions Limited for a period of one year where I led a group of five people and planned and scheduled our daily working activities.