Modesta I. Key Email & Phone Number

United States

Schaumburg, Illinois

Zurich Inc Field Tech II

Chicago, Illinois

Short term contract with Blue Cross Blue Shield of Illinois as System Security Data Controller.

Chicago, Il

Collabera Inc.Contract: - (BCBSIL) Blue Cross Blue Shield of Illinois (HCSC) Health Care Service CorporationInformation Security- Data Entry AnalystMarch 2017 – June 2017 -Short Term Contract• Responsible for staying up and passing the exams for HIPAA laws as they change.• Responsible for passing exams as needed for Compliance Agreements • Providing users information and access for new roles.• Responsible for informing users of HIPAA laws and maintaining compliance with the rules and regulations at BCBSIL-HCSC.• Adding users in Access Now, in Information Security/Top Secret new roles/ groups.• Assisting with inventory and update of new user roles.

Greater Chicago Area

Collabera Inc.Contract: - (BCBSIL) Blue Cross Blue Shield of Illinois (HCSC) Health Care Service CorporationInformation Security- Data Entry AnalystMarch 2017 – Present• Responsible for staying up and passing the exams for HIPAA laws as they change.• Responsible for passing exams as needed for Compliance Agreements • Providing users information and access for new roles.• Responsible for informing users of HIPAA laws and maintaining compliance with the rules and regulations at BCBSIL-HCSC.• Adding users in Access Now, in Information Security/Top Secret new roles/ groups.• Assisting with inventory and update of new user roles.

Chicago

Collabera Inc.Contract: - (BCBSIL) Blue Cross Blue Shield of Illinois (HCSC) Health Care Service CorporationInformation Security- Data Entry Analyst• Responsible for staying up and passing the exams for HIPAA laws as they change.• Responsible for passing exams as needed for Compliance Agreements • Providing users information and access for new roles.• Responsible for informing users of HIPAA laws and maintaining compliance with the rules and regulations at BCBSIL-HCSC.• Adding users in Access Now, in Information Security/Top Secret new roles/ groups.• Assisting with inventory and update of new user roles.

Chicago, Il

This role as a Security Systems Administrator, holds the responsibility for the maintenance, installation, upgrades, backups, standard configurations and other technical duties related to the functional area standard operating procedures. This includes support and leverage automation to decrease overall system deployment and support cycle time utilizing Symantec Administration, & PKI product key infrastructure Client Management configuration. (PKI) supports the distribution and identification of public encryption keys, enabling users and computers to both securely exchange data over networks such as the Internet and authenticate the identity of the other party.● Respond to requests & make recommendations for improving system processes, performance & reliability. ● Carry out process of builds and deployments, replacing Outlook and Skype with Lotus Notes, Sametime, and Verse● Document standards, processes and procedures & guidelines for functional area● Support and leverage automation to decrease overall system deployment and support cycle time and limited amounts of design and programming● Monitor & analyze systems and prepare reports● Serve as 2nd and 3rd level support for the technology services functional area● Partner with Senior Peers to maintain system performance and reliability● Assist technical groups in revising technical documentation ● Support and leverage automation to decrease overall system deployment and support cycle time● Participate in system and technical testing efforts, and Symantec Administration● Document standards, processes and procedures, and guidelines for functional area● Understanding various system interdependencies and collaborate with project teams accordingly

Greater Chicago Area

Contract: Deloitte & Touche June, 2015 to present• Provide morning presentation for Team Service Desk Tickets slipping out of SLA, and more than seven days old• Provided levels three and four Technical Support for Deloitte Consulting Services, in Chicago IL • Maintained adding, disabling, enabling, unlocking users, and managed groups in (AD) Active Directory.• Reconfigured Java for the environment, • Responsible for adding users to project servers and Folders (Jump Servers)• Supported users for over 1000 SharePoint sites/servers, expanding diskdrives using Vsphere and assigning desktops using VMview• Supported 4000 Plus Deloitte employees and vendors.• Federal SharePoint and Project server Troubleshooting issues.• Customized Scoreboard in the Service Desk Ticketing System• Informed users of Deloitte Federal Practice Restrictions, and sent encrypted emails for RFC creations.• EFT provisioning for External and Internal Users• Creating folders and adding templates in EFT Server Management System• Configuring EFT permissions on the Servers• Account Configuration to New EFT Projects• Test users Access to folders and or Security groups and servers• Federal Hosting VMView Desktop Assignments• Assign/Remove users to appropriate Security Group and Desktop for VMView• Assign /Accounts to appropriate available desktops• Successfully resolved 92% of CA Service Desk Manager Tickets• Created Federal SharePoint Sites, and new employer’s accounts.• Created RFC’s and submitted to Federal team by encrypted email.• Assigned users to RSA tokens, physical and software.• There are about 1,700 active users, and 1000 Federal Servers• Constantly learn new things and grow with the team, wearing a few hats System and Software: Windows 8.1, Service Desk Manager 12.9, VMware vSphere, TCP/IP, Active Directory, Mapping Network Drives, Testing RDP Server connections, Symantec ghost imaging, Citrix 4.1,

Wacker Drive

Senior Assistant Customer SupportCSC , Computer Sciences Corporation Chicago, ILFebruary 2014 to PresentChicago, IL Contracting: GGP General Growth Properties Senior Assistant Customer Support • Customer service support. Help Desk Support first point of contact • Dedicated to FCR, First Call Resolutions, unless escalation is needed • Installed hard drives, Set up workstations, Installed Maas360 to Mobile phones • install lap tops, Desktops, iphones, Ceridian Timecard Machines and ipads • Worked on refresh for new hires and existing employees • Iphone, mobile and ipad support installing Maas360, resetting phones and handling turning on new employee iphones and turning off company iphones • Deskphone support for Cisco and AT &T phones • Routed printer and Copy machine issues, supported local printers, and printer installs • Installed network and local computers for Ricoh and Epson printers • Ping PC IP Addresses, set up VPN connections, add Computer to Domain, troubleshoot minor issues • Experience with ticketing systems Remedy, and transferred to current ticketing system, ServiceNow • Troubleshoot emails in Lotus Notes 8+, and resolving issues using Knowledge based systems such as SAP, Outlook issues, and a variety of GGP applications, within Citrix • Reset passwords in AD, Active Directory, add computers to the domain and move computers in AD to correct location • Install systems using Computer Center and SCCM, and also monitoring installations • Walk users through installation of itunes, and Juniper, for wifi connections • Remote into user's computer to investigate issues, obtaining computer names, ip addresses and servers • Remote Assistance to investigate PC and laptop issues, VPN connections, reconfigure • Escalate for mainframes, and servers and broadcast status call and outage issues when needed • Post to Board Important Status calls and Escalations

Devry, Inc., Oakbrook Il

EXPERIENCEColumn Technologies, Downers Grove, IL IT Firm May 2011 – End date TBDContract: DeVry Inc., Oakbrook, IL Academic Systems Support AnalystContract extended from 3 to 4 weeks TBDAcademic Analyst, Help Desk Support, supporting a variety of software programs delivered by DeVry for students, faculty and staff. •Delivering product Keys, access to Library, and various other packages supported by the L2 (level 2) Support. •Checking email and phone support, entering and assisting with help desk tickets in BMC Remedy version 7 support logging system. •Escalating calls beyond my scope of technical expertise when necessary.•Testing, provisioning and reporting errors within the new Remedy system.•Testing programs and research on help desk tickets, for a variety of software programs, delivered in the Student Software store.•Assisted with downloading programs, and submitting product keys for software downloads.Keane, Inc. , Boston, MA IT Firm May 2004 – February 2010Contract with Department of Revenue, City of Chicago Business Consultant/Help Desk AnalystHelp Desk Support, supporting Iris help desk, entering email and phone support help desk tickets Level 1, support, escalating calls beyond my scope of technical expertise• Assist Business owners with Tax information/processing and methods of payment, confirm tax liabilities, License renewals, notification violations and license fees.• Assist New business owners, with detailed information on obtaining new business license, and informing license holders of legal compliance information• Trained new staff for Clarity when Keane lost their contract after six years of service.

Chicago Il

Short ContractTechnical SupportInstallation of Phone and PC's in a new Cancer patient floorChecking Lan ConnectionsConnection of X Ray Screens also

consultant

Network Security/Cyber/Homeland Security, Network Security Administration

Activities and Societies: GPA 3.67 WNUCERTIFICATION MCSA & CNP UNDERWAY

Information Technology

Digital Investigations start 7/22/13

Criminal Justice, A+ Network + Security + /Criminal Justice

I completed the Network Security and A+ certification programs/

Snl, Snl Program Computer Science

Studied the School for New Learning and worked as a student in the Computer Science Program/