. Managed to expand the service network across the Levant region by increasing the number of service centers in Iraq, Jordan and Lebanon to reach 44 service centers in 17 cities across the region.PROFESSIONAL HISTORYPage 2· KPIs setting and management for service centers in order to achieve the extraordinary service level and customers satisfaction.· Successfully launched multiple awareness campaigns across the region which significantly improved the customer’s awareness, loyalty and trust along with supporting our company sales numbers. Campaigns done utilized all the available communication channels such as SNS, Radio, and Outdoor signage, POPs, SMS, TVCs and PR channels.· Supervision a team of 3 employees in a project called “Smart Service” that aims to support our customers directly from the point of sales, this helped to improve the overall customer journey and experience with our brand.· Managed the projects of creation and renovation of service centers in our region according to the global guidelines. The projects management included the projects briefing, setting the layout with the designers, budget allocating, vendors selection process, execution supervision, and service centers opening.· Created various opportunities for increasing the service centers repair volume and provided guidance and support for service centers to maintain profitable business with insuring the service centers capabilities and insuring high level of customer service though deep studying for the market opportunities, conducting SWOT and root cause analysis as well as with applying Lean Six Sigma Principles.· Conducting market studies and field visits along with selecting potential service partners to follow the senior management strategies for having the highest level of service for our customers along with having the superiority over our competitors.

· Verifying the warranty claims received from the service centers across our region in order to validate it and confirm it in accordance to Samsung warranty policies and guidelines· Conducting regular data analysis for the region received warranty claims to figure out the defect trend and ratio for the versions model and arrange with the technical support team to implement corrective action and recalls for quality issues if needed.· Carrying out monthly warranty audits and defective spare parts scraping as part of the cost controlling and warranty process verification among all of our service partners.· Developed various project with HQ regarding the warranty claiming process and conducted multiple cost controlling and reduction activities to minimize our minus profit numbers.· System warranty master data sitting for service centers using SAP along with regular data update.· Service contracts preparation and sharing with service partners according to Samsung global guidelines.· Monthly warranty closing and cost reflecting to our management plan followed by detailed reporting for the received warranty claim by service center and product type to monitor the trend of service orders volume.

· Responsible and in charge of the warranty department inside the service center. This includes submitting warranty claims, verifying defects and faults with the technicians, sending regular quality reports to HQ, conducting scraping and reporting for the defective parts along with monthly closing and invoicing for all warranty claims.· Arranging with reception department to verify the warranty status for vehicles, and registering the warranty terms using CRM system along with notifying the team on any recalls or in case of applying service contracts.

I have the role in helping the customers of Kia in Jordan as a service adviser, i help customers to do what they need for the maintenance of their vehicles and give them the advises of what they can do to improve and keep the good performance of their vehicles.I help the customer to deliver the problems that they have in their vehicles to the technicians so that to ensure the customers safety and satisfaction.