Modupe Odeleye Email & Phone Number

Lagos State, Nigeria

• Collecting the needed financial documentation and assessing the clients' creditworthiness.• Calculating and analyzing the risk ratios of clients based on their credit score (credit history) and financial history (bank statement).• Approving or denying loan requests and communicating your decision to clients.• Setting up payment plans for clients explaining monthly installment amounts, interest rates, and other costs (fees).• Generate leads and consummate transactions.• Book customers details on CRM tools and ERP.• Making Inbound and Outbound calls to customers.• Analyzing customers' bank statements in order to know what they are qualified for.• Customer base of about 1 billion.• Exceeding/Surpassing target on monthly basis and in every cycle.

Lagos State, Nigeria

• Managing clients through calls (inbound and outbound) and periodic check-ins to identify successes and potential issues.• Analyzing customers’ data to identify trends and identify opportunities for decision making.• Facilitate communication across departments to resolve escalated and observed clients’ issues.• Work with marketing personnel to evaluate and improve client campaign performance.• Maintaining relationships with key stakeholders of the corporate clients.• Developing sales retention strategies.• Cross selling

Lagos State, Nigeria

* Negotiating modifications to new and existing credit facilities with loan providers andbanks.• Coordinating department workflow and collaborating with otherdepartments to address issues.• Arrangement, processing, and verification of required documents for customers’loanapplications and risk ratings.• Preparation and presentation of reports to the management.

Lagos State, Nigeria

Supervising front desk cash management, accepting, and recordingvouchers and processed credit cards.• Implementing adequate controls for protection of financial assets against loss.• Communicating effectively both verbally and in writing to provide clear directionto staff.• Overseeing payroll and employee scheduling and adjusted resourceallocation to meet business needs.

Lagos State, Nigeria

• Attending to customers for transactions.• Searching for customers’ packages in the vault.• Receiving, sorting, and sending customers’ ATM cards from and to otherbranches.• Activating customers' PIN for collection.• Providing account numbers and right forms to customers.• Downloading and activating Internet Banking Platform and login details tocustomers.

Lagos State, Nigeria

• Using clerical abilities to support the needs of office staff and administrativeteam members.• Greeting guests promptly and consistently sets a professional tone with friendlyassistance.• Sharing information about office hours, procedures, and requirements toresolve walk-up andtelephone questions.• Serving as the first point of contact for new and returning visitors.

Bachelor'S Degree, Accounting, Second Class Upper

Higher National Diploma, Business Administration And Management, General, Upper Credit

National Diploma, Business Administration And Management, General, Upper Credit