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Modupe Samson is listed as Customer Success Management // Digital Banking// Customer Experience Management// Quality Assurance Analyst and Team Lead Customer Contact Center at StanbicIBTC Bank at Stanbic IBTC, a company with 4745 employees, based in Lagos, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Modupe Samson.
Modupe Samson previously worked as Customer Experience Quality Assurance Lead at Stanbic Ibtc and Team Lead Customer Contact Center at StanbicIBTC Bank at Stanbicibtc Bank. Modupe Samson holds Bsc. Accounting, Accounting, Second Class Lower from Tansia University Anambra State.
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Experienced Customer Service Representative with a demonstrated history of working in the financial services industry with over 9years of experience optimizing productivity, efficiency and service quality across various teams, highly dependable ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen, work effectively across functional teams in ensuring operational and service excellence.Skills: Microsoft Word, Customer Service, Communication, Teamwork. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Movitvated to maintain customer satisfaction and contribute to company success.
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A career timeline built from the work history available for this profile.
Nigeria
*Overseeing the activities of the Quality Assurance department, developing, implementing and maintaining a system of quality and professionalism for the organization's development processes.* Responsible for similar excellent treatment received by customers, regardless of the analyst approached or the support channel used.*Reviewing a subset of analyst.
Lagos, Nigeria
*Providing day -to- day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the organizational goals and objective, prioritize, assign, evaluate and supervise the work of all Customer Service Representatives.* Provide coaching and guidance for performance improvement and development; directs and.
Lagos, Nigeria
*Follow up on customers request and ensuring feedback is given to customer on such request.* Take appropriate action to efficiently resolve issues.* Accountability- Talking responsibility for resolving customer's complaints/ issues end to end.*Feedback- Receiving and incorporating feedbacks from customers to improve personal and business.
Nigeria
*Act as the first contact person for all external customer queries.*Cross selling the banks products to both new and existing customers.*Receiving emails and phone calls and treating such request accordingly.*Ensure all queries from customers are effectively resolved.*Receiving and incorporating feedback from customers to improve business.
Other employees you can reach at stanbicibtc.com. View company contacts for 4745 employees →
Jane Akachukwu
Colleague at Stanbic Ibtc
Lagos State, Nigeria, Nigeria
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OI
Olufunke Isichei, Mba, M.Ciod, Hcib, Fitd, Fimc, Cmc.
Colleague at Stanbic Ibtc
Lagos State, Nigeria, Nigeria
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OA
Olayemi Ayodele
Colleague at Stanbic Ibtc
Benin City, Edo State, Nigeria, Nigeria
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Ivie Orhorhoro
Colleague at Stanbic Ibtc
Abuja, Federal Capital Territory, Nigeria, Nigeria
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GE
Gift Ekuma
Colleague at Stanbic Ibtc
Lagos, Lagos State, Nigeria, Nigeria
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OE
Obinna Emele
Colleague at Stanbic Ibtc
Nigeria, Nigeria
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DE
David Ebute
Colleague at Stanbic Ibtc
Lagos, Lagos State, Nigeria, Nigeria
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OA
Obinna Aso Gnim, Aca In View
Colleague at Stanbic Ibtc
Lagos State, Nigeria, Nigeria
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NA
Nike Adedeji
Colleague at Stanbic Ibtc
Lagos State, Nigeria, Nigeria
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TO
Titilayo Olusola
Colleague at Stanbic Ibtc
Lagos, Lagos State, Nigeria, Nigeria
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Quick answers generated from the profile data available on this page.
Modupe Samson works for Stanbic IBTC.
Modupe Samson is listed as Customer Success Management // Digital Banking// Customer Experience Management// Quality Assurance Analyst and Team Lead Customer Contact Center at StanbicIBTC Bank at Stanbic IBTC.
Modupe Samson is based in Lagos, Lagos State, Nigeria while working with Stanbic IBTC.
Modupe Samson has worked for Stanbic Ibtc and Stanbicibtc Bank.
Modupe Samson's colleagues at Stanbic IBTC include Jane Akachukwu, Olufunke Isichei, Mba, M.Ciod, Hcib, Fitd, Fimc, Cmc., Olayemi Ayodele, Ivie Orhorhoro, and Gift Ekuma.
You can use AeroLeads to view verified contact signals for Modupe Samson at Stanbic IBTC, including work email, phone, and LinkedIn data when available.
Modupe Samson holds Bsc. Accounting, Accounting, Second Class Lower from Tansia University Anambra State.
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