Modupe Okoh
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Modupe Okoh Email & Phone Number

Senior Director, Corporates Customer Success at Thomson Reuters
Location: Waterloo, Ontario, Canada 13 work roles 1 school
1 work email found @oracle.com LinkedIn matched
4 data sources Profile completeness 100%

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Current company
Thomson Reuters
Role
Senior Director, Corporates Customer Success
Location
Waterloo, Ontario, Canada
Company size
35941 employees

Who is Modupe Okoh? Overview

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Modupe Okoh is listed as Senior Director, Corporates Customer Success at Thomson Reuters, a company with 35941 employees, based in Waterloo, Ontario, Canada. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Modupe Okoh.

Modupe Okoh previously worked as Senior Director, Global Customer Success at Juniper Networks and Director, Customer Success at Juniper Networks. Modupe Okoh holds Bsc, Computer Engineering from Obafemi Awolowo University.

Company email context

Email format at Thomson Reuters

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{first}.{last}@oracle.com
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Profile bio

About Modupe Okoh

A driven and versatile customer success, IT service delivery and process improvement leader with over 25 years experience working with global teams, customers and vendors. Passionate about realizing value by supporting business goals from strategy through design, execution to operations. Engaged leader who motivates and provides guidance to teams to ensure consistent results. Strategic problem-solver with ability to work across all levels of an organization and uncover ways to deliver quality technology solutions and services, improve customer experience, increase efficiency and reduce costs.• Demonstrated ability to manage strategic customer programs for revenue retention and customer advocacy. • Proven relationship management skills consistently resulting in win-win delivery and high-customer satisfaction • Experience leading business and process change initiatives in fast paced environments• Successful team building, change management and facilitation abilities for increased engagement and adoption • Process oriented approach to successfully control the costs of providing services and drive continuous improvement.• Demonstrated ability in managing high availability and reliability of integrated systems and solutions, providing prioritized 24/7 support based on defined service level targets.• Lean Six Sigma, Business Process, Change Management, Program Management, CMMI, ITIL, Data Analysis• Vendor Management, Client Relationship Management

Listed skills include Itil, Change Management, Six Sigma, Service Delivery, and 46 others.

Current workplace

Modupe Okoh's current company

Company context helps verify the profile and gives searchers a useful next step.

Thomson Reuters
Thomson Reuters
Senior Director, Corporates Customer Success
Waterloo, ON, CA
Website
tr.com
Employees
35941
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13 roles · 28 years

Modupe Okoh work experience

A career timeline built from the work history available for this profile.

Senior Director, Corporates Customer Success

Thomson Reuters

Waterloo, ON, CA

Senior Director, Global Customer Success

Current
Juniper Networks

Sunnyvale, CA, US

Jul 2021 - Present

Director, Customer Success

Juniper Networks

Sunnyvale, CA, US

Dec 2020 - Jul 2021

Director, Customer Success Risk

Juniper Networks

Sunnyvale, CA, US

Oct 2019 - Dec 2020

Director, Customer Success Strategy

Oracle

Austin, Texas, US

Develop and manage Customer Success programs and services designed for SaaS customers with the aim of driving their success, helping them realize value from their investment, and making then lifelong customers.

Aug 2018 - Sep 2019

Program Manager, Customer Success Strategy, Oracle Marketing Cloud

Oracle

Austin, Texas, US

Development and management of strategic Customer Success programs. Project and change management. Cross-functional alignment with other lines of business. Leadership strategy planning support and team management

Jun 2016 - Aug 2018

Program Manager, Client Empowerment, Oracle Marketing Cloud

Oracle

Austin, Texas, US

Management of programs supporting the delivery and design of customer adoption services (high and low touch). Management of voice of the customer activities. Development and management of performance metrics. Strategy development support. Project portfolio prioritization and governance.

Nov 2014 - Jun 2016

Manager, Support/Service Management, Supply Chain Technology Enablement (Scte)

Blackberry

Waterloo, Ontario, CA

  • Ensure support and availability of the supply chain technology solutions globally - internally and with supply chain partners including carriers, suppliers, contract manufacturers and 3rd party logistics providers.
  • Manage a global team of business systems analysts (including offshore) and service managers providing incident, change, service level management and project support as well as process, customer and technology vendor.
  • Core supply chain applications include SAP, RapidResponse and E2Open supporting EDI, order management, planning, production execution, inventory, warehouse, shipping and logistics.
  • Facilitate or consult on cross-functional projects, changes and other initiatives, providing business process and organizational change management expertise.
  • Handle incident manager escalations and team engagement for quick resolution of supply chain issues.
  • Develop processes and tools to enable the support and delivery of services associated with incident, change, service transition, service agreements and knowledge management.
May 2010 - Oct 2014

Process Specialist

Blackberry

Waterloo, Ontario, CA

  • Development and continuous improvement of ITIL Change and Configuration Management processes.
  • Business process management, change management and training.
Mar 2007 - May 2010

Enterprise Support, Customer Support Operations

Blackberry

Waterloo, Ontario, CA

  • Technical Support
  • Training
  • Process Improvement
Jun 2003 - Feb 2007

Technical Support (Tmobile)

Clientlogic

Nashville, Tennessee, US

2003 - 2003

Network Analyst

Chevrontexaco Inc
2000 - 2002 ~2 yrs

Network/Systems Administrator

Asset & Resource Management Company Ltd
1998 - 2000 ~2 yrs
Team & coworkers

Colleagues at Thomson Reuters

Other employees you can reach at tr.com. View company contacts for 35941 employees →

ND Namrata Desai Namrata Desai Colleague at Thomson Reuters Hong Kong, Hong Kong SAR, Hong Kong View → NI Norie Inafuku Norie Inafuku Colleague at Thomson Reuters Yokohama, Kanagawa, Japan, Japan View → PP Paul Pompili Paul Pompili Colleague at Thomson Reuters Rochester, New York, United States, United States View → VR Vinod R Vinod R Colleague at Thomson Reuters Hyderabad, Telangana, India, India View → JS Jayashankar Swaraj Jayashankar Swaraj Colleague at Thomson Reuters Bengaluru, Karnataka, India, India View → JC Judy Cullers Judy Cullers Colleague at Thomson Reuters Dallas, Texas, United States, United States View → CF Connie Foley Connie Foley Colleague at Thomson Reuters St Paul, Minnesota, United States, United States View → LB Lenuta Bordeianu Lenuta Bordeianu Colleague at Thomson Reuters Lovnic, Braşov, Romania, Romania View → SA Sasikumar Arumugham Sasikumar Arumugham Colleague at Thomson Reuters India, India View → DM Doug Moses Doug Moses Colleague at Thomson Reuters St Paul, Minnesota, United States, United States View →
1 education record

Modupe Okoh education

  • Obafemi Awolowo University
    Obafemi Awolowo University
    Computer Engineering
FAQ

Frequently asked questions about Modupe Okoh

Quick answers generated from the profile data available on this page.

What company does Modupe Okoh work for?

Modupe Okoh works for Thomson Reuters.

What is Modupe Okoh's role at Thomson Reuters?

Modupe Okoh is listed as Senior Director, Corporates Customer Success at Thomson Reuters.

What is Modupe Okoh's email address?

AeroLeads has found 1 work email signal at @oracle.com for Modupe Okoh at Thomson Reuters.

Where is Modupe Okoh based?

Modupe Okoh is based in Waterloo, Ontario, Canada while working with Thomson Reuters.

What companies has Modupe Okoh worked for?

Modupe Okoh has worked for Thomson Reuters, Juniper Networks, Oracle, Blackberry, and Clientlogic.

Who are Modupe Okoh's colleagues at Thomson Reuters?

Modupe Okoh's colleagues at Thomson Reuters include Namrata Desai, Norie Inafuku, Paul Pompili, Vinod R, and Jayashankar Swaraj.

How can I contact Modupe Okoh?

You can use AeroLeads to view verified contact signals for Modupe Okoh at Thomson Reuters, including work email, phone, and LinkedIn data when available.

What schools did Modupe Okoh attend?

Modupe Okoh holds Bsc, Computer Engineering from Obafemi Awolowo University.

What skills is Modupe Okoh known for?

Modupe Okoh is listed with skills including Itil, Change Management, Six Sigma, Service Delivery, Metrics, Business Process, It Service Management, and Configuration Management.

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