• Provided comprehensive support to troubleshoot and resolve issues, ensuring the smooth functioning of SAP SD module for the organization's clients. • Demonstrated agility in resolving cut-over user issues, actively participating in deployment activities, and contributing to the successful go-live of new SAP processes and systems. • Documented detailed processes, procedures, and review checklists to create a reference implementation, streamlining project deliverables and promoting best practices. • Collaborated with cross-functional teams and users during user acceptance testing to validate system functionality and adherence to business requirements.

• Led and managed a team of seven students in their consultation role for a Canada-based nonprofit company, overseeing their progress and evaluating their performance throughout the project. • Established and fostered a collaborative team working environment, promoting effective communication and cooperation among team members to achieve project objectives. • Utilized data analysis and research skills to identify trends in operational and financial performance, leading to the identification of areas for improvement in project execution and resource allocation. • Proposed fundraising opportunities and strategies to support the organization's expansion efforts from Canada to the United States, leveraging market research and financial analysis.

• Collaborated with a team of students within the Center for Experiential Learning Center at the College of Business, primarily focusing on assessing and developing effective strategies for a German-based company aiming to penetrate the residential market with a novel product. • Formulated a strategic action plan encompassing strategies for surmounting market barriers, reaching the intended customer base, and elevating product engagement levels for the organization.